Freelance Programmatic Account Manager - UK

Incubeta
Cape Town
Workplace: OnsiteContractFunction: Customer Success & Account ManagementSkills: ["Communication","Client relationship management","Leadership","Problem-solving","Strategic thinking"]

Own client success across your programmatic portfolio by building strong relationships, guiding campaign strategy, and ensuring high-quality delivery. Manage budgets, forecasts, QA processes, and escalation issues while proactively identifying growth opportunities through cross-sells, new services, and expanded scope. Lead account strategy for smaller accounts and independently manage larger projects, supporting junior team members through feedback, delegation, and OKR check-ins.

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Incubeta
Incubeta
1 month ago

Freelance Programmatic Account Manager - UK

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Last checked: 15 hours agoStatus: Live

Job Summary

Own client success across your programmatic portfolio by building strong relationships, guiding campaign strategy, and ensuring high-quality delivery. Manage budgets, forecasts, QA processes, and escalation issues while proactively identifying growth opportunities through cross-sells, new services, and expanded scope. Lead account strategy for smaller accounts and independently manage larger projects, supporting junior team members through feedback, delegation, and OKR check-ins.
Location: Cape Town
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and nurture client relationships, providing proactive updates on performance, actions, and strategy to support account growth and retention.
  • •Ensure high-quality campaign delivery by implementing and following QA processes, managing campaigns and budgets aligned with best practices and client goals.
  • •Develop and maintain forward-looking programmatic strategy plans for your portfolio, including proactive testing ideas and analysis of conclusions and next steps.
  • •Identify growth opportunities by cross-selling additional services, expanding scope or budgets, and contributing to pitches with forecasts and audit insights.
  • •Support team management and development by providing regular feedback, delegating work across junior teams, and helping direct reports achieve their OKRs through monthly check-ins.

Key Requirements

  • •Build and nurture strong client relationships, communicating strategic outcomes, insights, and recommendations clearly in calls and meetings.
  • •Ensure campaign setup, implementation, and ongoing management of budgets meet best practices and client goals.
  • •Have strong understanding of programmatic platform and digital marketing changes that may impact activity (e.g., feed or creative updates).
  • •Produce accurate forecasts for existing clients using available templates and data sources, with a forward-looking programmatic strategy plan.
  • •Support and develop direct reports and junior team members through regular feedback, clear expectations, and monthly check-ins against OKRs.
Experience:Digital marketingProgrammatic advertisingClient account management
Skills:CommunicationClient relationship managementLeadershipProblem-solvingStrategic thinking

Company Brief

Incubeta
Global marketing performance agency providing media, data, creative and technology services to help brands drive growth, in-housing and digital transformation across multiple industries and markets.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1995
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Glassdoor: 3.7
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