Senior Customer Engineer, Majors - Bentoville, AR

Cloudflare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Stakeholder management","Consultative advisory","Commercial mindset","Problem-solving"]

Serve as a quota-carrying, customer-facing technical advisor and primary architect across the full customer journey—from technical validation and onboarding through deployment architecture and lifecycle expansion. Partner with account executives to translate complex requirements (DNS, CDN, Zero Trust, Network Security, Workers) into fit-for-purpose Cloudflare solutions, lead PoCs/QBRs, monitor customer health to drive time-to-value, and automate routine work using AI and internal platforms.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Senior Customer Engineer, Majors - Bentoville, AR

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a quota-carrying, customer-facing technical advisor and primary architect across the full customer journey—from technical validation and onboarding through deployment architecture and lifecycle expansion. Partner with account executives to translate complex requirements (DNS, CDN, Zero Trust, Network Security, Workers) into fit-for-purpose Cloudflare solutions, lead PoCs/QBRs, monitor customer health to drive time-to-value, and automate routine work using AI and internal platforms.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives on technical deep-dive discovery, capturing requirements and mapping customer infrastructure to Cloudflare architectures and bespoke solutions.
  • •Define and run technical validations/PoCs, producing tailored presentations, diagrams, and demos while addressing objections, compliance questions, and edge-case requirements.
  • •Oversee technical onboarding and implementation strategy (without executing), designing migration/onboarding blueprints and guiding configuration best practices.
  • •Carry a variable quota tied to new business acquisition and/or account growth; lead QBRs and identify expansion opportunities based on platform usage data.
  • •Act as a trusted technical advisor throughout the customer lifecycle and automate routine workflows using AI agents/LLMs to reduce administrative toil.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or forward-deployed engineering).
  • •Ability to white-board, design, and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative/advisory skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • •Demonstrated commercial mindset in quota-carrying or revenue-aligned environments, including SaaS/business-value translation and enterprise sales cycles.
  • •Technical breadth across at least four areas including Internet fundamentals, security, performance, AI proficiency, and coding/scripting.
Experience:SaaSEnterpriseNetwork securityCloud-nativeDeveloper tooling
Education:
Skills:CommunicationPresentationStakeholder managementConsultative advisoryCommercial mindsetProblem-solving
Languages:English
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersWAFBot ManagementFirewallsRate LimitingTLSSASEHTTP/2PythonJavaScriptBashLuaGoRESTGraphQLSDKs

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn