Assistant Manager - Video Conferencing Indentification Process - FTC for 6 Months (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteContractFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Customer centricity","Teamwork","Patience","Empathy"]

Handle customer interactions in a contact-centre environment to complete Video KYC/VCIP journeys at first contact where possible. Provide high-quality service across multiple products and propositions, taking ownership to resolve issues and meet individual KPIs while maintaining required quality and compliance. Perform customer due diligence per SOP, comply with AML and global standards, complete required LMS modules, and maintain internal control standards in a fast-paced, high-volume setting.

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FursaFursa
HSBC
HSBC
6 hours ago

Assistant Manager - Video Conferencing Indentification Process - FTC for 6 Months (Mumbai, MH, IN, 400063)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle customer interactions in a contact-centre environment to complete Video KYC/VCIP journeys at first contact where possible. Provide high-quality service across multiple products and propositions, taking ownership to resolve issues and meet individual KPIs while maintaining required quality and compliance. Perform customer due diligence per SOP, comply with AML and global standards, complete required LMS modules, and maintain internal control standards in a fast-paced, high-volume setting.
Location: Mumbai
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle general customer contacts in a contact centre environment for multiple products/propositions.
  • •Ensure completion of the VCIP journey at first contact where possible and take ownership to resolve steps for resolution.
  • •Perform customer due diligence per SOP, including identity verification, documentation checks, screening and simple risk flags.
  • •Comply with AML regulations and global standards, complete mandatory/recommended LMS modules on time, and maintain HSBC internal control standards.
  • •Operate in a fast-paced, high-volume environment while meeting individual KPIs and addressing major challenges like changing scorecards and procedural updates.

Key Requirements

  • •Provide high-quality customer service in a contact centre environment to complete VCIP/Video KYC journeys at first contact where possible.
  • •Minimum Graduation (or higher as required for the role).
  • •Up to 2 years’ experience in banking/financial services operations, or open to fresher candidates.
  • •Basic KYC/AML knowledge and understanding of customer due diligence processes (identity verification, documentation checks, screening, and simple risk flags).
  • •Proficiency with personal computers and basic software plus specialised applications; strong communication and ability to work flexible shifting schedules.
  • •language_tags: Must be proficient language(s) required by the process
  • •Familiarity with AI-enabled tools is an advantage
Experience:BankingFinancial services
Education:Bachelor's
Skills:CommunicationCustomer centricityTeamworkPatienceEmpathy
Tech Stack:Video conferencingKYCAML

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn