Senior Customer Success Manager

Fyxer
London
Workplace: HybridFull timeGBP 70,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Commercial mindset","Communication","Strategic thinking","Stakeholder management","Building from ambiguity"]

Own a high-potential portfolio of strategic enterprise accounts, driving renewals and spotting expansion opportunities through value-based conversations. Help define and build Fyxer’s customer success motion from scratch—creating playbooks, shaping tooling and GTM tech stack, and defining KPIs and dashboards. Partner closely with Product, Sales, and leadership by translating customer insights into feedback and roadmap influence while supporting customers as strategic partners.

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Fyxer
Fyxer
2 days ago

Senior Customer Success Manager

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Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a high-potential portfolio of strategic enterprise accounts, driving renewals and spotting expansion opportunities through value-based conversations. Help define and build Fyxer’s customer success motion from scratch—creating playbooks, shaping tooling and GTM tech stack, and defining KPIs and dashboards. Partner closely with Product, Sales, and leadership by translating customer insights into feedback and roadmap influence while supporting customers as strategic partners.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive retention and expansion across high-potential enterprise accounts, owning the full renewal cycle.
  • •Multithread across stakeholders to build broad, embedded relationships and surface value-based commercial opportunities.
  • •Build scalable, repeatable playbooks for success, renewal, and expansion.
  • •Help shape tooling and the GTM tech stack to support customer success at scale.
  • •Translate customer insights into product feedback and roadmap influence, collaborating with Sales on account planning and handoffs.

Pay and Benefits

Salary: GBP 70,000 - 90,000 annually

Key Requirements

  • •8+ years in Customer Success or Account Management with a clear track record owning revenue (renewals and expansion).
  • •Enterprise experience navigating complex organizations, long sales cycles, and strategic conversations.
  • •Commercially driven approach: comfortable discussing numbers, pushing for value, and advocating for upsells.
  • •Builder mindset—motivated to define customer success motion from zero in ambiguous environments.
  • •Strong communication skills to lead executive conversations and manage internal stakeholders.
Experience:8+ yearsCustomer successAccount managementEnterpriseStartupAI
Skills:Commercial mindsetCommunicationStrategic thinkingStakeholder managementBuilding from ambiguity

Company Brief

Fyxer
Fyxer builds an AI-powered inbox assistant that organizes email, drafts replies in the user’s tone, captures meeting notes, and automates administrative workflows for client‑facing professionals such as estate agents and consultants.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2014
Glassdoor
Glassdoor: 3.7
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