Customer Service Advisor - Evenings FTC

Davies
United Kingdom
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Skills: ["Empathy","Tact","Assertiveness","Diplomacy","Attention to detail"]

Join the Property team in Preston to handle inbound calls from home emergency insurance customers during evening shifts. You’ll validate policyholders, diagnose issues, and coordinate the right trade contractor while keeping customers informed from First Notification of Loss through resolution. Work toward KPIs in a friendly call-centre environment, take excess policy payments, arrange boiler services, and help customers through stressful incidents using empathy and tact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Davies
Davies
1 day ago

Customer Service Advisor - Evenings FTC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Join the Property team in Preston to handle inbound calls from home emergency insurance customers during evening shifts. You’ll validate policyholders, diagnose issues, and coordinate the right trade contractor while keeping customers informed from First Notification of Loss through resolution. Work toward KPIs in a friendly call-centre environment, take excess policy payments, arrange boiler services, and help customers through stressful incidents using empathy and tact.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 3 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound calls from home emergency insurance customers.
  • •Work to targets and KPIs in a friendly and professional call-centre environment.
  • •Support customers through their claim journey from initial notification to resolution.
  • •Validate policyholders, diagnose issues, and deploy appropriate trade contractors while keeping customers informed.
  • •Take excess policy payments, arrange boiler services, and negotiate with contractors.

Pay and Benefits

Perks:PensionLife AssurancePaid LeaveEapDental PlanLease CarCycle To

Key Requirements

  • •Experience in ‘First Notification of Loss’ (FNOL) for an insurer or claims handler is an advantage.
  • •Previous contact centre experience is an asset but not essential.
  • •Excellent telephone manner with strong customer service skills and the ability to think on your feet.
  • •Demonstrate strong attention to detail and self-motivation in all tasks.
  • •Use empathy, tact, assertiveness and diplomacy to manage professional calls when customers are distressed.
Experience:InsuranceClaims handlingCustomer serviceContact centre
Skills:EmpathyTactAssertivenessDiplomacyAttention to detail
Tech Stack:PC literacy

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor