Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle inbound customer enquiries via phone, email, and real-time communications for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs, recommend suitable products and services, and propose appropriate solutions to resolve complex issues. Deliver high-quality customer service while collaborating with the wider team, with shift/rostered work accepted.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle inbound customer enquiries via phone, email, and real-time communications for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs, recommend suitable products and services, and propose appropriate solutions to resolve complex issues. Deliver high-quality customer service while collaborating with the wider team, with shift/rostered work accepted.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer and process customer enquiries related to credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to achieve expected outcomes.
  • •Propose reasonable solutions as needed to resolve customer issues and provide high-quality service.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service.
  • •Fluent in Cantonese with clear thinking, strong expression, and good communication skills.
  • •Good teamwork spirit.
  • •Basic English communication plus reading and writing ability, and willingness to work shifts.
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn