Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Sales0Skills: ["Communication","Active listening","Customer empathy","Persuasion","Resilience"]

Engage Canada-based prospective and existing customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and drive daily, weekly, and monthly sales targets. Handle objections and rejections professionally, maintain accurate CRM records, and follow scripts and quality/process standards to maximize revenue and deliver strong customer experience.

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FursaFursa
NTT
NTT
3 months ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Engage Canada-based prospective and existing customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand needs, recommend tailored solutions, and drive daily, weekly, and monthly sales targets. Handle objections and rejections professionally, maintain accurate CRM records, and follow scripts and quality/process standards to maximize revenue and deliver strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products and retention offers, including plans, upgrades, and bundles.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •Ability to communicate with a neutral/clear English accent.
  • •0–2 years of experience (freshers welcome); BPO/sales preferred.
  • •Sales mindset with persuasive ability and active listening.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling and accurate record-keeping.
Skills:CommunicationActive listeningCustomer empathyPersuasionResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn