IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide complete desktop and end-user support for Taaleem school technology users, troubleshooting hardware, software, and peripheral workstation issues to restore service quickly. Manage and prioritize support calls and tickets, maintain accurate asset and maintenance records, and monitor recurring problem trends. Install, test, modify, and maintain software/hardware, administer Active Directory user/computer accounts and permissions, and support iOS device and iOS Server management.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide direct one-on-one desktop support to identify and resolve end-user computer problems quickly.
•Investigate and troubleshoot hardware, software, network, and related workstation issues and take corrective actions to restore service.
•Manage and prioritize support calls and tickets, responding in a timely manner and maintaining contact with end users until issues are resolved.
•Install, test, modify, and maintain software and hardware, and update records of maintenance/changes to keep asset inventory accurate.
•Perform Directory Resource Administration in Active Directory (user/computer accounts, group membership, permissions, file recoveries) and manage iOS devices and iOS Server.

Key Requirements

•Bachelor’s degree, supplemented by a relevant computer certificate program.
•Minimum of two years of experience in computer systems support.
•Demonstrated experience providing excellent customer service skills.
•Exceptional customer service and communication skills.
•IT troubleshooting and diagnostic skills for hardware, software, and peripheral workstation issues.

Experience:2-20 years

Education:Bachelor's

Skills:Customer serviceCommunicationProblem solving

Tech Stack:Active Directory (AD DS)OutlookSkype for BusinessIOSIOS ServerITILMicrosoftApple

Company Brief

Taaleem

Website

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Taaleem

1 week ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide direct one-on-one desktop support to identify and resolve end-user computer problems quickly.
•Investigate and troubleshoot hardware, software, network, and related workstation issues and take corrective actions to restore service.
•Manage and prioritize support calls and tickets, responding in a timely manner and maintaining contact with end users until issues are resolved.
•Install, test, modify, and maintain software and hardware, and update records of maintenance/changes to keep asset inventory accurate.
•Perform Directory Resource Administration in Active Directory (user/computer accounts, group membership, permissions, file recoveries) and manage iOS devices and iOS Server.

Key Requirements

•Bachelor’s degree, supplemented by a relevant computer certificate program.
•Minimum of two years of experience in computer systems support.
•Demonstrated experience providing excellent customer service skills.
•Exceptional customer service and communication skills.
•IT troubleshooting and diagnostic skills for hardware, software, and peripheral workstation issues.

Experience:2-20 years

Education:Bachelor's

Skills:Customer serviceCommunicationProblem solving

Tech Stack:Active Directory (AD DS)OutlookSkype for BusinessIOSIOS ServerITILMicrosoftApple

Company Brief

Taaleem

Website