Claims officer with FR & EN (Bucarest, RO, 020339)

Manage customer calls and emails for insurance/claims inquiries, providing accurate information and advice while maintaining high satisfaction. Record customer data changes in relevant applications, handle high request volumes, and escalate complex cases to the team leader. Contribute to improving operational processes and participate actively in company trainings. Use AI/ML-driven predictive analytics and fraud detection, along with business intelligence and Microsoft Office tools.