Service Manager (Perth, WA, AU, 6000)

Epiroc
Perth
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Customer relationship management","Planning","Safety focus","Communication"]

Lead day-to-day service delivery and technical support across the Perth branch by managing field service technicians and ensuring safe, efficient work at the highest standard. Build strong customer relationships through site visits, oversee budgets and service performance, and coordinate scheduling, parts, equipment, and job planning. Provide technical guidance and escalation support, support quotations and cost estimates, and partner with sales to drive customer success and business growth.

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Epiroc
Epiroc
1 day ago

Service Manager (Perth, WA, AU, 6000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day service delivery and technical support across the Perth branch by managing field service technicians and ensuring safe, efficient work at the highest standard. Build strong customer relationships through site visits, oversee budgets and service performance, and coordinate scheduling, parts, equipment, and job planning. Provide technical guidance and escalation support, support quotations and cost estimates, and partner with sales to drive customer success and business growth.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the Perth Service team to deliver outstanding customer service outcomes.
  • •Maintain a proactive safety culture and ensure compliance with safety requirements.
  • •Develop and maintain customer relationships through regular site visits and engagement.
  • •Manage budgets, forecasts, and service delivery performance.
  • •Plan and schedule field service resources; coordinate logistics and job planning to maximize efficiency.

Key Requirements

  • •Electrical, Electronics or Mechanical Engineering background.
  • •Significant experience in field service, maintenance, or technical support environments.
  • •Strong understanding of mining technology, automation, or mobile equipment systems.
  • •Proven ability to lead, mentor, and motivate technical teams.
  • •Strong planning, scheduling, and resource coordination capabilities.
Experience:MiningField serviceMaintenanceTechnical supportTechnical teams
Skills:LeadershipCustomer relationship managementPlanningSafety focusCommunication

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn