NTT

4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, delivering exceptional service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues using provided resources and ensure accurate documentation and call-history updates. Stay current on program and product information through continuous learning, maintain strict confidentiality, and support customer fulfillment workflows. Work from home with shifts across Monday–Sunday schedules.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver first-class customer service by assessing needs and responding with sound judgment when recommending solutions.
•Respond to customer requests, inquiries, and complaints with due attention to customer care and professionalism.
•Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
•Complete appropriate documentation for each interaction, including updating call history and sending messages to third parties when required.
•Maintain program and product knowledge through continuous learning while adhering to confidentiality and data-use guidelines.

Key Requirements

•Passion for customer satisfaction and prior customer service experience (an asset).
•Strong English skills; bilingual (French) is an asset.
•Ability to handle inquiries/complaints in an interactive customer service environment.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation, with ability to work required shifts.

Experience:Customer serviceFood industryRetail industry

Skills:CommunicationTypingSpellingGrammarEmpathyConfidentialityAdaptabilityTeamwork

Languages:EnglishFrench

Tech Stack:PCs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT