1 day ago

Senior Application Support Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as senior technical leader and subject matter expert in the Host and Support Help Desk organization, supporting mission-critical web portal and debit card transaction processing platforms. Lead triage and resolution of complex production incidents on HP NonStop (Tandem), act as primary escalation for client-impacting issues, and drive proactive monitoring with Splunk dashboards and alerts. Automate operational workflows with Python and shell scripting and partner with development and infrastructure teams on root-cause analysis and stable production deployments.

Location: Texas, Omaha, New Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead triage, troubleshooting, and resolution of complex production incidents impacting real-time debit card transaction processing environments on HP NonStop (Tandem).
•Serve as the primary escalation point for client-impacting technical issues, guiding frontline helpdesk teams and ensuring timely resolution.
•Drive proactive monitoring by identifying processing anomalies, transaction failures, latency issues, and service degradation before client impact.
•Develop and maintain monitoring dashboards, operational alerts, and search queries using Splunk and similar observability platforms to improve detection and performance.
•Automate operational workflows, health checks, reporting, and repetitive support activities using Python and shell scripting; partner on root cause analysis and corrective actions.
•Review, validate, and support production deployments, maintenance activities, and application releases to ensure uninterrupted transaction processing.

Pay and Benefits

Salary: USD 82,000 - 141,600 annually

Key Requirements

•5+ years of experience in application support, production operations, systems engineering, or related roles in fintech, payments, or banking.
•4+ years supporting high-volume, real-time transaction processing applications in mission-critical production environments.
•3+ years hands-on supporting HP NonStop (Tandem) platforms and associated payment processing applications.
•3+ years using Splunk (or similar) for enterprise monitoring, alerting, log analysis, and developing monitoring queries or operational reporting.
•Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent combination of education and experience).

Experience:5+ yearsFintechPaymentsBanking

Education:Bachelor's

Skills:Incident triageTroubleshootingEscalation leadershipRoot cause analysisOperational resiliency focus

Certifications:ITIL

Tech Stack:HP NonStop (Tandem)SplunkPythonShell scriptingTACLAIOpsITILDatabase queriesMonitoring dashboardsOperational alertsLog analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 day ago

Senior Application Support Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Texas, Omaha, New Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Lead triage, troubleshooting, and resolution of complex production incidents impacting real-time debit card transaction processing environments on HP NonStop (Tandem).
•Serve as the primary escalation point for client-impacting technical issues, guiding frontline helpdesk teams and ensuring timely resolution.
•Drive proactive monitoring by identifying processing anomalies, transaction failures, latency issues, and service degradation before client impact.
•Develop and maintain monitoring dashboards, operational alerts, and search queries using Splunk and similar observability platforms to improve detection and performance.
•Automate operational workflows, health checks, reporting, and repetitive support activities using Python and shell scripting; partner on root cause analysis and corrective actions.
•Review, validate, and support production deployments, maintenance activities, and application releases to ensure uninterrupted transaction processing.

Pay and Benefits

Salary: USD 82,000 - 141,600 annually

Key Requirements

•5+ years of experience in application support, production operations, systems engineering, or related roles in fintech, payments, or banking.
•4+ years supporting high-volume, real-time transaction processing applications in mission-critical production environments.
•3+ years hands-on supporting HP NonStop (Tandem) platforms and associated payment processing applications.
•3+ years using Splunk (or similar) for enterprise monitoring, alerting, log analysis, and developing monitoring queries or operational reporting.
•Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent combination of education and experience).

Experience:5+ yearsFintechPaymentsBanking

Education:Bachelor's

Skills:Incident triageTroubleshootingEscalation leadershipRoot cause analysisOperational resiliency focus

Certifications:ITIL

Tech Stack:HP NonStop (Tandem)SplunkPythonShell scriptingTACLAIOpsITILDatabase queriesMonitoring dashboardsOperational alertsLog analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn