Teller (Float)

FB Financial
Tennessee
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Communication","Reliability","Risk awareness"]

Serve as a first point of contact for customers, processing transactions and answering questions about balances, transaction history, service charges, and interest rates. Maintain daily cash-handling and teller operational standards, including drawer security, cash counts, item capture, and counterfeit detection. Educate customers on FirstBank products and digital tools, recognize needs, and refer customers for cross-sell opportunities while following confidentiality, regulatory compliance, and fraud/robbery procedures.

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FursaFursa
FB Financial
FB Financial
1 week ago

Teller (Float)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers, processing transactions and answering questions about balances, transaction history, service charges, and interest rates. Maintain daily cash-handling and teller operational standards, including drawer security, cash counts, item capture, and counterfeit detection. Educate customers on FirstBank products and digital tools, recognize needs, and refer customers for cross-sell opportunities while following confidentiality, regulatory compliance, and fraud/robbery procedures.
Location: Tennessee
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with transactional needs and answer basic account and service inquiries.
  • •Maintain daily operational standards for cash drawer security, balances, item capture, and counterfeit identification.
  • •Count and roll coins and perform cash-related processes, including balancing the ATM and ensuring teller-station supplies.
  • •Educate customers on products and digital solutions (mobile, online, ATM) and recognize/referring cross-sell opportunities.
  • •Follow confidentiality guidelines and safe, sound banking procedures for compliance, risk management, and security protocols (e.g., robbery and fraud procedures).

Key Requirements

  • •Basic computer and math skills required.
  • •High school diploma or equivalent required.
  • •Experience: less than two years.
  • •Must be bonded within the first six months of employment.
  • •Regular and reliable attendance.
Education:High School
Skills:Customer serviceAttention to detailCommunicationReliabilityRisk awareness
Licenses:Bonded

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website