Customer Support Associate

Synthesia
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Time management","Problem-solving","Teamwork"]

Provide frontline customer support for a leading AI video platform, handling inquiries via email, chat or social channels, resolving issues, escalating complex cases, and collaborating with cross-functional teams to ensure customer satisfaction and maintain CRM records.

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FursaFursa
Synthesia
Synthesia
6 months ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide frontline customer support for a leading AI video platform, handling inquiries via email, chat or social channels, resolving issues, escalating complex cases, and collaborating with cross-functional teams to ensure customer satisfaction and maintain CRM records.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via email, chat, or social media in a timely and professional manner
  • •Provide accurate information and support to customers to resolve their issues
  • •Identify and escalate complex issues to Tier 2 support when necessary
  • •Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
  • •Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityParental LeaveAnnual LeavePaid LeaveHybrid WorkingReferral SchemeComputer Equipment

Key Requirements

  • •High school diploma or equivalent; college or a degree in a related field is desirable but not essential
  • •At least 1 year experience within a technical support environment
  • •Excellent verbal and written communication skills
  • •Customer-oriented mindset with a strong desire to exceed customer expectations
  • •Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
Experience:1+ yearsCustomer supportSaaSTech
Education:High School
Skills:CommunicationCustomer serviceTime managementProblem-solvingTeamwork
Languages:English
Tech Stack:IntercomSalesforceZendeskFreshdeskHubSpot

Company Brief

Synthesia
Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
WebsiteLinkedIn