Trane Technologies

1 week ago

Fleet Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service for the fleet service team in the Bolton office, answering inbound calls within KPI and prioritizing workflow to meet productivity and quality targets. Support customers by ensuring on-time delivery, adherence to requirements, and that KPI/SLA commitments are met. Coordinate warranty items, manage broken-down and replacement vehicle movements, update job status in the system, and liaise with suppliers to keep work progressing within targets.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer inbound calls to the Customer Service Centre within KPI and prioritize workflow to meet productivity and quality targets.
•Deliver exceptional customer service by achieving on-time delivery, product excellence, and adherence to customer requirements.
•Ensure customers’ KPI and SLA commitments are met for all requests and keep customers informed of repair status and queries.
•Coordinate warranty items by issuing them to correct suppliers within reasonable timescales and chase suppliers for timely job completion while keeping VOR within KPI.
•Manage movements of broken-down and replacement vehicles (spares) within KPI and SLA time frames, and update job status notes in the system.

Key Requirements

•Demonstrated experience delivering high levels of customer satisfaction.
•Excellent communication skills, able to communicate clearly verbally and in writing.
•Excellent computer literacy, with working knowledge of Kerridge or R2C preferred.
•Ability to work both as part of a team and independently.
•Strong attention to detail, flexibility, motivation, and professionalism.

Skills:CommunicationTeamworkAttention to detailProblem-solvingCustomer service

Tech Stack:KerridgeR2C

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

1 week ago

Fleet Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer inbound calls to the Customer Service Centre within KPI and prioritize workflow to meet productivity and quality targets.
•Deliver exceptional customer service by achieving on-time delivery, product excellence, and adherence to customer requirements.
•Ensure customers’ KPI and SLA commitments are met for all requests and keep customers informed of repair status and queries.
•Coordinate warranty items by issuing them to correct suppliers within reasonable timescales and chase suppliers for timely job completion while keeping VOR within KPI.
•Manage movements of broken-down and replacement vehicles (spares) within KPI and SLA time frames, and update job status notes in the system.

Key Requirements

•Demonstrated experience delivering high levels of customer satisfaction.
•Excellent communication skills, able to communicate clearly verbally and in writing.
•Excellent computer literacy, with working knowledge of Kerridge or R2C preferred.
•Ability to work both as part of a team and independently.
•Strong attention to detail, flexibility, motivation, and professionalism.

Skills:CommunicationTeamworkAttention to detailProblem-solvingCustomer service

Tech Stack:KerridgeR2C

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn