Supervisor

Fiserv
India
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Decision-making","Judgment"]

Lead a team responsible for operational execution and high-quality client support. Oversee daily workflow and service delivery to ensure quality standards and business objectives are met, provide performance feedback, and manage escalated operational and client issues. Use operational metrics to identify trends, implement continuous improvement, and partner across teams to optimize processes. Support an operational framework focused on risk management, compliance, and quality execution.

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Fiserv
Fiserv
1 month ago

Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Closed

Job Summary

Lead a team responsible for operational execution and high-quality client support. Oversee daily workflow and service delivery to ensure quality standards and business objectives are met, provide performance feedback, and manage escalated operational and client issues. Use operational metrics to identify trends, implement continuous improvement, and partner across teams to optimize processes. Support an operational framework focused on risk management, compliance, and quality execution.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team responsible for operational execution and client support.
  • •Oversee daily operations to ensure service levels, quality standards, and business objectives are achieved.
  • •Provide ongoing performance feedback and support employee development while fostering accountability and engagement.
  • •Manage escalated operational and client issues to deliver timely resolution and a positive client experience.
  • •Review operational performance using metrics, identify trends, and implement improvements to increase efficiency and effectiveness.

Key Requirements

  • •4+ years of experience in operations, client support, customer service, or a related business environment.
  • •Experience leading teams focused on service delivery, operational support, or client issue resolution.
  • •Experience in financial services, payments, operations support, or a regulated environment.
  • •Familiarity with process improvement methodologies and continuous improvement practices.
  • •Knowledge of risk, compliance, and control standards within an operations environment.
Experience:4+ yearsFinancial servicesPaymentsRegulated environmentClient supportOperations
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingDecision-makingJudgment
Tech Stack:Microsoft OfficeExcelWordPowerPoint

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn