CRA Loan Officer

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Sales","Attention to procedure"]

Identify, develop, and maintain referral relationships that generate new mortgage lending opportunities, with a focus on maintaining a CRA-eligible book and achieving sales goals. Interview customers to understand loan needs, advise on products, terms, and pricing, and complete mortgage applications in line with required procedures and policies. Deliver community outreach through homebuyer seminars, mortgage lunch-and-learn events, CRA education activities, and market events alongside community development leaders.

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Citizens Bank
Citizens Bank
1 day ago

CRA Loan Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Identify, develop, and maintain referral relationships that generate new mortgage lending opportunities, with a focus on maintaining a CRA-eligible book and achieving sales goals. Interview customers to understand loan needs, advise on products, terms, and pricing, and complete mortgage applications in line with required procedures and policies. Deliver community outreach through homebuyer seminars, mortgage lunch-and-learn events, CRA education activities, and market events alongside community development leaders.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Maintain 55% of overall business as CRA eligible and create 8 preapprovals/prequals per month.
  • •Conduct 12 homebuyer seminars per year in designated MSAs and report referrals; the PSM should attend 6 seminars per year with CRA LO.
  • •Conduct and participate in mortgage lunch and learn events (1 per month).
  • •Work with Low and Moderate income (LMI) branches in assigned MSAs to educate on CRA mortgage products and generate referrals.
  • •Interview customers to determine loan needs, advise on products/terms/pricing, gather required information, and generate complete mortgage applications following procedures and policies.

Key Requirements

  • •BA/BS degree or equivalent experience in residential mortgage sales preferred.
  • •Three plus years of retail residential mortgage sales experience.
  • •Documented residential mortgage loan volume in the past 12 months of $12 million (minimum).
  • •Established relationships with local referral networks.
  • •Meet and comply with SAFE Act requirements, including pre-employment screening checks and obtaining a unique identifier from the NMLS.
Experience:3+ yearsResidential mortgageMortgage lendingRetail sales
Education:Bachelor's
Skills:CommunicationRelationship buildingSalesAttention to procedure
Licenses:SAFE ActNMLS
Tech Stack:Laptop

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website