Analista de Chatbot Jr.

Edenred
Brazil
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Communication","Critical thinking","Problem solving","Time management","Multi-tasking"]

Create, review, and continuously update chatbot content to ensure clear, accurate answers aligned with user needs. Monitor and analyze user interactions to spot patterns, trends, and improvement areas. Implement quality control processes to keep information precise and up to date. Collaborate with Technology, Product, and Support teams to align chatbot content with company strategy, and stay current on new chatbot/AI tools and best practices to suggest enhancements.

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Edenred
Edenred
1 month ago

Analista de Chatbot Jr.

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Create, review, and continuously update chatbot content to ensure clear, accurate answers aligned with user needs. Monitor and analyze user interactions to spot patterns, trends, and improvement areas. Implement quality control processes to keep information precise and up to date. Collaborate with Technology, Product, and Support teams to align chatbot content with company strategy, and stay current on new chatbot/AI tools and best practices to suggest enhancements.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Create, review, and continuously update chatbot responses and content to be informative, clear, and relevant to user needs.
  • •Monitor and analyze user interactions to identify patterns, trends, and areas needing updates or improvements.
  • •Implement and manage quality control processes to keep chatbot information accurate and current.
  • •Collaborate with Technology, Product, and Support teams to align chatbot content with company strategy.
  • •Stay up to date on new chatbot and artificial intelligence tools and best practices, proposing innovations when appropriate.

Key Requirements

  • •Complete higher education.
  • •Familiarity with chatbot development platforms and content management tools.
  • •Ability to analyze interaction data and relevant metrics using analytics tools.
  • •Basic understanding of programming languages and software development.
  • •Clear, concise communication with different audiences and teams; ability to manage multiple tasks and deadlines.
Skills:CommunicationCritical thinkingProblem solvingTime managementMulti-tasking

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn