Customer Experience Enablement Senior Manager

Omada Health
United States
Workplace: RemoteFull timeUSD 140,800 - 202,400 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Ownership","Cross-functional collaboration","Communication","Strategic thinking","Influencing stakeholders"]

Own the enablement roadmap that helps Customer Success Managers (CSMs) show up more effectively with customers, aligned to CX goals and client-facing outcomes. Translate CSM and customer feedback into scalable enablement strategies, tools, narratives, and guidance. Partner with cross-functional teams to modernize knowledge management, communications, intake, and self-serve resources, using AI-enabled workflows to reduce manual work and improve efficiency across the customer lifecycle.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Omada Health
Omada Health
1 week ago

Customer Experience Enablement Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the enablement roadmap that helps Customer Success Managers (CSMs) show up more effectively with customers, aligned to CX goals and client-facing outcomes. Translate CSM and customer feedback into scalable enablement strategies, tools, narratives, and guidance. Partner with cross-functional teams to modernize knowledge management, communications, intake, and self-serve resources, using AI-enabled workflows to reduce manual work and improve efficiency across the customer lifecycle.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own an enablement roadmap tied to CX goals, team effectiveness, and customer-facing outcomes.
  • •Translate CSM pain points, voice-of-customer themes, and business priorities into enablement strategies, tools, narratives, and guidance.
  • •Partner with PMM, Clinical, Product, Analytics, Client Operations, and CX leadership to identify where enablement improves customer conversations, retention, and growth.
  • •Shape strategic content and frameworks that help CSMs communicate value consistently across the customer journey.
  • •Design self-serve tools and repeatable workflows, using AI and automation to reduce low-value manual work across knowledge, communications, intake, and resource maintenance.

Pay and Benefits

Salary: USD 140,800 - 202,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •6–8+ years of experience in customer success enablement, sales/revenue enablement, customer success operations, or related roles, with deeper enablement experience than general project management.
  • •Break down ambiguous business problems into clear enablement priorities and scalable strategies.
  • •Translate customer, CSM, and business feedback into roadmaps, resources, and guidance that improve field effectiveness.
  • •Use AI, automation, or systems thinking to reduce manual work and increase team efficiency and scale.
  • •Strong ownership mindset with the ability to operate autonomously while balancing strategic thinking and operational execution in a fast-paced environment.
Experience:6+ yearsCustomer success enablementSales enablementCustomer success operationsAI-enabled workflowsHealth technology
Skills:OwnershipCross-functional collaborationCommunicationStrategic thinkingInfluencing stakeholders
Tech Stack:AIAutomationKnowledge managementIntake triage

Company Brief

Omada Health
Provides digital care programs for chronic conditions like diabetes, hypertension, and behavioral health, combining coaching, connected devices, and data-driven interventions to improve health outcomes and reduce costs for employers and health plans.
Industry: Digital Therapeutics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn