Technical Implementation Manager II

Flywire
Chicago
Workplace: HybridFull timeUSD 85,000 - 92,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Client management","Project management","Technical consultation","Communication","Troubleshooting"]

Own client integration and implementation of Flywire products from discovery through portal configuration, integration, testing, and go-live. Serve as the SME for multiple client projects, run workshops and syncs, and provide post-implementation hyper-care support. Advise clients on using APIs and payment solutions, troubleshoot integration issues, maintain product documentation with product teams, and continuously improve implementation tools and processes.

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Flywire
Flywire
1 day ago

Technical Implementation Manager II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own client integration and implementation of Flywire products from discovery through portal configuration, integration, testing, and go-live. Serve as the SME for multiple client projects, run workshops and syncs, and provide post-implementation hyper-care support. Advise clients on using APIs and payment solutions, troubleshoot integration issues, maintain product documentation with product teams, and continuously improve implementation tools and processes.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Guide clients through discovery, portal configuration, integration, testing, and go-live stages for Flywire products
  • •Consult clients on implementing Flywire platform products including APIs, Payment Checkouts, and Recurring Payments solutions
  • •Lead multiple client implementation projects to ensure successful execution
  • •Run workshops and client syncs across implementation stages and provide post-implementation/hyper-care support
  • •Troubleshoot and resolve integration issues; relay client feedback and maintain product documentation with product teams

Pay and Benefits

Salary: USD 85,000 - 92,000 annually

Key Requirements

  • •4+ years of technical support, consulting, implementation, professional services, or equivalent experience
  • •Knowledge of system integrations and different project methodologies
  • •Fluent in English and Spanish, with French speaking as a bonus
  • •Exceptional client-facing communication skills (written and oral)
  • •Experience implementing and configuring software (payment software preferred), including familiarity with APIs or JavaScript libraries
Experience:4+ years
Skills:Client managementProject managementTechnical consultationCommunicationTroubleshooting
Languages:EnglishSpanishFrench
Tech Stack:APIsJavaScriptZendeskPostmanVisual Studio CodeJIRASumologicCursorClaudeGoogle SuiteLiquidJavaSQLPython

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
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Glassdoor: 3.5
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