Camunda

2 days ago

Technical Customer Success Manager - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Own customer relationships as a Technical Customer Success Manager, combining strategic CSM partnership with deep technical guidance. Work in a pooled team across an assigned customer base to help customers set up products, drive adoption, and reach time-to-value. Provide tailored recommendations on process orchestration projects, apply Camunda playbooks, and collaborate with Consulting, Support, and Engineering to resolve product and support issues.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Identify key stakeholders and maintain accurate contact records for targeted engagement.
•Guide new customers through initial product setup, feature adoption, and time-to-value.
•Build tailored success paths based on stakeholders, business goals, use cases, and success measures.
•Drive adoption and process orchestration maturity using Camunda playbooks and frameworks.
•Collaborate with Consulting, Support, and Engineering on product and support-related issues.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHome OfficeHealth InsuranceLearning BudgetRetirementLife InsuranceDisability InsuranceEquity

Key Requirements

•2–3 years of experience in customer success, technical account management, or solutions engineering.
•Strong understanding of high-level software development, cloud computing, and DevOps concepts.
•Advanced communication skills to explain complex concepts to diverse audiences.
•Ability to lead and navigate conversations with both technical and business stakeholders.
•Strategic thinking and problem-solving to tailor software solutions to customer needs.

Experience:2-3 yearsEnterprise technologyCloud computingDevOpsMicroservicesEvent-driven architecturesKubernetes

Skills:CommunicationStrategic thinkingProblem-solvingStakeholder managementCustomer focus

Certifications:Kubernetes (CKAD/CKA)AWS Solutions ArchitectAzure Solutions Architect

Tech Stack:MicroservicesEvent-driven architecturesKubernetesDevOpsCloud computingAWSAzure

Company Brief

Camunda

Provides an open-source and commercial platform for process orchestration and workflow automation, enabling enterprises to design, execute, and monitor business processes across people, systems, and AI agents.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2008

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Camunda

2 days ago

Technical Customer Success Manager - AMER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Identify key stakeholders and maintain accurate contact records for targeted engagement.
•Guide new customers through initial product setup, feature adoption, and time-to-value.
•Build tailored success paths based on stakeholders, business goals, use cases, and success measures.
•Drive adoption and process orchestration maturity using Camunda playbooks and frameworks.
•Collaborate with Consulting, Support, and Engineering on product and support-related issues.

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkHome OfficeHealth InsuranceLearning BudgetRetirementLife InsuranceDisability InsuranceEquity

Key Requirements

•2–3 years of experience in customer success, technical account management, or solutions engineering.
•Strong understanding of high-level software development, cloud computing, and DevOps concepts.
•Advanced communication skills to explain complex concepts to diverse audiences.
•Ability to lead and navigate conversations with both technical and business stakeholders.
•Strategic thinking and problem-solving to tailor software solutions to customer needs.

Experience:2-3 yearsEnterprise technologyCloud computingDevOpsMicroservicesEvent-driven architecturesKubernetes

Skills:CommunicationStrategic thinkingProblem-solvingStakeholder managementCustomer focus

Certifications:Kubernetes (CKAD/CKA)AWS Solutions ArchitectAzure Solutions Architect

Tech Stack:MicroservicesEvent-driven architecturesKubernetesDevOpsCloud computingAWSAzure

Company Brief

Camunda

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series B

Headquarters: Berlin, Germany

Founded: 2008

Glassdoor: 3.4

Website LinkedIn Glassdoor