Technical Customer Success Manager - AMER

Camunda
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Communication","Strategic thinking","Problem-solving","Stakeholder management","Customer focus"]

Own customer relationships as a Technical Customer Success Manager, combining strategic CSM partnership with deep technical guidance. Work in a pooled team across an assigned customer base to help customers set up products, drive adoption, and reach time-to-value. Provide tailored recommendations on process orchestration projects, apply Camunda playbooks, and collaborate with Consulting, Support, and Engineering to resolve product and support issues.

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FursaFursa
Camunda
Camunda
1 month ago

Technical Customer Success Manager - AMER

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Last checked: 12 hours agoStatus: Live

Job Summary

Own customer relationships as a Technical Customer Success Manager, combining strategic CSM partnership with deep technical guidance. Work in a pooled team across an assigned customer base to help customers set up products, drive adoption, and reach time-to-value. Provide tailored recommendations on process orchestration projects, apply Camunda playbooks, and collaborate with Consulting, Support, and Engineering to resolve product and support issues.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Identify key stakeholders and maintain accurate contact records for targeted engagement.
  • •Guide new customers through initial product setup, feature adoption, and time-to-value.
  • •Build tailored success paths based on stakeholders, business goals, use cases, and success measures.
  • •Drive adoption and process orchestration maturity using Camunda playbooks and frameworks.
  • •Collaborate with Consulting, Support, and Engineering on product and support-related issues.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkHome OfficeHealth InsuranceLearning BudgetRetirementLife InsuranceDisability InsuranceEquity

Key Requirements

  • •2–3 years of experience in customer success, technical account management, or solutions engineering.
  • •Strong understanding of high-level software development, cloud computing, and DevOps concepts.
  • •Advanced communication skills to explain complex concepts to diverse audiences.
  • •Ability to lead and navigate conversations with both technical and business stakeholders.
  • •Strategic thinking and problem-solving to tailor software solutions to customer needs.
Experience:2-3 yearsEnterprise technologyCloud computingDevOpsMicroservicesEvent-driven architecturesKubernetes
Skills:CommunicationStrategic thinkingProblem-solvingStakeholder managementCustomer focus
Certifications:Kubernetes (CKAD/CKA)AWS Solutions ArchitectAzure Solutions Architect
Tech Stack:MicroservicesEvent-driven architecturesKubernetesDevOpsCloud computingAWSAzure

Company Brief

Camunda
Provides an open-source and commercial platform for process orchestration and workflow automation, enabling enterprises to design, execute, and monitor business processes across people, systems, and AI agents.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: Berlin, Germany
Founded: 2008
Glassdoor
Glassdoor: 3.4
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