Supv, Patient Success

Natera
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Analytics","Computer skills","Interpersonal skills","Organizational skills"]

Lead a team responsible for executing the patient billing strategy—supervising Patient Success Specialists, monitoring KPIs, and coaching performance. Own QA of inbound/outbound calls, emails, and faxes, oversee coverage for time-off, and support escalations for patient concerns and complaints. Partner with internal teams to manage the end-to-end process from insurance verification through final collection, including auditing and training to ensure policy compliance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Natera
Natera
2 days ago

Supv, Patient Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead a team responsible for executing the patient billing strategy—supervising Patient Success Specialists, monitoring KPIs, and coaching performance. Own QA of inbound/outbound calls, emails, and faxes, oversee coverage for time-off, and support escalations for patient concerns and complaints. Partner with internal teams to manage the end-to-end process from insurance verification through final collection, including auditing and training to ensure policy compliance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Supervise a team of Patient Success Specialists, including daily oversight of department sub-teams and sub-teams’ workflows.
  • •Monitor and ensure team performance against KPIs; manage employee productivity and performance to goals.
  • •Perform QA of inbound/outbound calls, and monitor and QA of emails and faxes; provide feedback to staff.
  • •Oversee the full billing process from insurance verification through final collection, and audit adherence to policies and procedures.
  • •Provide first-level escalation for patient concerns and complaints, assist with enforcing policy, and coordinate staff orientation and training.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kCommuter BenefitsFree Testing

Key Requirements

  • •Bachelor’s degree (or equivalent) in a Healthcare, Marketing, or Business-related field.
  • •5+ years of healthcare experience.
  • •Experience submitting and managing insurance claims, including familiarity with Xifin, AMD, and LIMS (Xifin/AMD/LIMS specifically mentioned; platform a plus).
  • •Thorough knowledge of healthcare reimbursement, including coverage, coding, payment, and insurance billing practices.
  • •Complete HIPAA/PHI privacy training and required compliance/security training within the first 30 days of hire, and maintain current training status.
Experience:5+ yearsHealthcare
Education:Bachelor's in Healthcare, Marketing, or Business-related field
Skills:CommunicationAnalyticsComputer skillsInterpersonal skillsOrganizational skills
Tech Stack:XifinAMDLIMSMicrosoft OfficeWordExcel

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn