Delivery Advisor, Dusseldorf (m/f/d)

Lucid Motors
Düsseldorf
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 2+ yearsSkills: ["Communication","Active listening","Customer relationship","Problem handling","Attention to detail"]

Engage customers and businesses before and through delivery, guiding them from order to the moment they receive their keys. Coach customers via phone, email, and chat; handle objections; educate them on the product and ownership experience; and collect accurate customer information. Coordinate delivery execution with Sales, Vehicle Registration, Order Operations, and Logistics while recording feedback and identifying workflow improvements to enhance Lucid’s customer service and brand experience.

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Lucid Motors
Lucid Motors
3 months ago

Delivery Advisor, Dusseldorf (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Engage customers and businesses before and through delivery, guiding them from order to the moment they receive their keys. Coach customers via phone, email, and chat; handle objections; educate them on the product and ownership experience; and collect accurate customer information. Coordinate delivery execution with Sales, Vehicle Registration, Order Operations, and Logistics while recording feedback and identifying workflow improvements to enhance Lucid’s customer service and brand experience.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Deliver an unparalleled customer experience throughout the delivery process.
  • •Coach customers via phone, email, and chat from order through handover of their keys.
  • •Perform deliveries in a personal, efficient, and inspirational way while educating customers on the product and ownership experience.
  • •Collect and record customer information with impeccable data accuracy and maintain up-to-date product knowledge.
  • •Collaborate with Sales, Vehicle Registration, Order Operations, and Logistics; record feedback and identify workflow inefficiencies for customers.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •2+ years of professional experience in sales, support, or another customer-facing role within the automotive industry.
  • •Excellent communication skills in German and English and B-level French.
  • •Strong storytelling, active listening, and customer relationship skills with empathy, integrity, and high-quality questioning.
  • •Meticulous attention to detail with accurate data collection and recording of customer information.
  • •Ability to work rotationally on weekends for deliveries and travel on short notice; valid driver license and clean driving record.
Experience:2+ yearsAutomotive
Skills:CommunicationActive listeningCustomer relationshipProblem handlingAttention to detail
Licenses:Driver license
Languages:GermanEnglishFrench
Tech Stack:Salesforce

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn