Customer Success Engineer (Scaled)

Deepgram
California
Workplace: RemoteFull timeUSD 147,000 - 176,500 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Systems thinking","Process orientation","Data-driven mindset","Communication","Ownership","High learning index","High EQ"]

Own adoption, retention, and expansion for a large pooled portfolio using a one-to-many, digital-first customer success motion. Build scalable customer journeys (onboarding, automated touchpoints, in-app guidance, self-serve enablement) and deliver in-person help at key moments like activation and renewal. Provide hands-on technical guidance for API integrations, run and record demos, build reusable enablement assets, and monitor usage, health, and churn-risk signals to drive measurable outcomes.

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FursaFursa
Deepgram
Deepgram
3 days ago

Customer Success Engineer (Scaled)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own adoption, retention, and expansion for a large pooled portfolio using a one-to-many, digital-first customer success motion. Build scalable customer journeys (onboarding, automated touchpoints, in-app guidance, self-serve enablement) and deliver in-person help at key moments like activation and renewal. Provide hands-on technical guidance for API integrations, run and record demos, build reusable enablement assets, and monitor usage, health, and churn-risk signals to drive measurable outcomes.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive adoption, retention, and expansion across a large pooled portfolio via a one-to-many motion rather than dedicated 1:1 coverage.
  • •Design and execute scalable customer journeys including digital onboarding, automated lifecycle touchpoints, in-app guidance, and self-serve resources.
  • •Provide hands-on technical guidance by running demos, guiding API integration and architecture decisions, and troubleshooting integration issues for developer audiences.
  • •Build and maintain reusable enablement assets such as demo scripts, integration guides, sample code, evaluation kits, playbooks, and micro-videos.
  • •Monitor portfolio health signals (usage, health, churn-risk) and trigger proactive outreach; track and report KPIs (activation, adoption, usage, health, retention, expansion).

Pay and Benefits

Salary: USD 147,000 - 176,500 annually

Key Requirements

  • •3–5+ years in a technical, customer-facing role (Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering) at an API-driven or AI/developer-first company.
  • •Fluency in APIs, developer workflows, and integration patterns to run demos and troubleshoot L1/L2 issues credibly with developers.
  • •Experience serving a high volume of customers and/or building scaled/tech-touch programs (digital onboarding, one-to-many campaigns, webinars, self-serve enablement, automated journeys).
  • •Systems thinking and process orientation—build repeatable playbooks, templates, or automations that worked across many customers.
  • •A data-driven mindset and excellent written/verbal communication to create scalable content that educates and drives action.
Experience:3+ yearsDeveloper toolsAIAPI-drivenVoice AI
Skills:Systems thinkingProcess orientationData-driven mindsetCommunicationOwnershipHigh learning indexHigh EQ
Tech Stack:APIsPythonTypeScriptWorkflow toolsAgent frameworksGainsightVitallyChurnZeroProduct analytics toolsAgent-building

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
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