Head of Services Development and User Experience Section

Emirates Health Services
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Analytical skills","Data-driven decision-making","Communication","Presentation skills","Collaboration"]

Lead the digital transformation of selected health services, making them more accessible and efficient via modern and emerging channels. Partner with service developers and other departments to design, build, and document user-centric service procedures. Drive continuous improvement by recommending process and policy enhancements based on service performance metrics, monitoring KPIs, and reporting progress to senior management while mentoring and developing the team.

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FursaFursa
Emirates Health Services
Emirates Health Services
2 months ago

Head of Services Development and User Experience Section

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the digital transformation of selected health services, making them more accessible and efficient via modern and emerging channels. Partner with service developers and other departments to design, build, and document user-centric service procedures. Drive continuous improvement by recommending process and policy enhancements based on service performance metrics, monitoring KPIs, and reporting progress to senior management while mentoring and developing the team.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead the digital transformation of selected services to improve accessibility and efficiency through modern and emerging channels.
  • •Collaborate with service developers and relevant departments to design, develop, and share knowledge about service procedures.
  • •Recommend mechanisms to enhance and improve services, redesign processes, and adopt policies based on service performance metrics.
  • •Review reports and studies to identify improvement opportunities and develop enhancement procedures with stakeholders.
  • •Monitor performance indicators, prepare achievement ratio reports, and mentor and develop team members to drive continuous improvement.

Key Requirements

  • •Bachelor’s degree in a relevant field (e.g., Business Administration or Computer Science).
  • •Minimum 8 years of experience in service development, user experience, or a related field, including at least 3 years in a leadership role.
  • •Proven track record leading successful digital transformation projects.
  • •Strong knowledge of user experience design principles and best practices.
  • •Proficiency using design tools and software for service development and prototyping.
Experience:8+ yearsDigital transformation
Education:Bachelor's in Business Administration, Computer Science, or a related discipline
Skills:Analytical skillsData-driven decision-makingCommunicationPresentation skillsCollaboration

Company Brief

Emirates Health Services
Federal health authority in the UAE that operates hospitals, primary care centers, and specialized health services across the northern emirates. It focuses on public healthcare delivery, preventive care, and improving access to medical services for residents.
Industry: Government
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Ajman, United Arab Emirates
Founded: 2012
WebsiteLinkedIn