Subject Matter Expert Global Operations

Multiplier
Bengaluru, Pune
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-8 yearsSkills: ["Data-driven decision making","Stakeholder management","Cross-functional collaboration","Written and verbal communication","Structured problem-solving"]

Strengthen global operations by owning process and policy knowledge across regions, ensuring workflow consistency, and using operational and QA performance data to spot gaps. Lead scalable, process-driven improvements, maintain SOPs and knowledge repositories, and enable teams through training, onboarding, and targeted learning interventions. Act as incident commander during high-priority escalations, coordinate stakeholders, and drive post-incident reviews to improve operational excellence and service quality.

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FursaFursa
Multiplier
Multiplier
1 month ago

Subject Matter Expert Global Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Strengthen global operations by owning process and policy knowledge across regions, ensuring workflow consistency, and using operational and QA performance data to spot gaps. Lead scalable, process-driven improvements, maintain SOPs and knowledge repositories, and enable teams through training, onboarding, and targeted learning interventions. Act as incident commander during high-priority escalations, coordinate stakeholders, and drive post-incident reviews to improve operational excellence and service quality.
Location: Bengaluru, Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Act as the go-to expert for process and policy queries across global teams and ensure workflow standardization across regions.
  • •Analyze monthly operational and QA performance data to identify trends, gaps, and recurring issues, then recommend scalable process-driven solutions.
  • •Own and continuously improve internal documentation, SOPs, and knowledge repositories.
  • •Partner on training and enablement by designing materials, running onboarding sessions, and addressing proactive knowledge gaps.
  • •Serve as incident commander during high-priority escalations, coordinate stakeholders for timely resolution, and lead post-incident reviews and corrective actions.

Key Requirements

  • •5–8 years of experience in operations, HR advisory, support, or a related domain.
  • •Strong understanding of process management, quality assurance, and operational metrics.
  • •Proven experience analyzing data and translating insights into actionable improvements.
  • •Experience in training, knowledge management, or enablement roles.
  • •Strong stakeholder management and cross-functional collaboration skills.
Experience:5-8 years
Skills:Data-driven decision makingStakeholder managementCross-functional collaborationWritten and verbal communicationStructured problem-solving
Tech Stack:SalesforceZendeskServiceNowHRISCRMTicketing tools

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor