PRADA Client Advisor ION Orchard (Singapore, SG)

Prada Group
Singapore
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer satisfaction","Communication","Attention to detail","Customer service","Team collaboration"]

Serve customers with professionalism to protect the brand image and drive customer satisfaction and loyalty. Manage the full sales journey—welcome clients, understand needs, present and recommend products, and support cross-selling. Use CRM and client profiles to ensure after-sales service, handle complaints with management support, and follow up requests. Maintain in-store standards, including product presentation, visual merchandising, stockroom coordination, and theft/loss prevention through accurate counts.

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Prada Group
Prada Group
3 days ago

PRADA Client Advisor ION Orchard (Singapore, SG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve customers with professionalism to protect the brand image and drive customer satisfaction and loyalty. Manage the full sales journey—welcome clients, understand needs, present and recommend products, and support cross-selling. Use CRM and client profiles to ensure after-sales service, handle complaints with management support, and follow up requests. Maintain in-store standards, including product presentation, visual merchandising, stockroom coordination, and theft/loss prevention through accurate counts.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Deliver the brand experience by aligning with style/standards and contributing to a positive store atmosphere.
  • •Manage sales: welcome and recognize customers, understand needs, present and recommend products, handle requests during fitting, and support cross-selling.
  • •Maintain customer loyalty through CRM: register Customer Card data, manage after-sale service, handle complaints with manager support, and follow up requests.
  • •Support product and visual standards: attend product presentations, maintain product display, and forward product feedback to the Department Manager.
  • •Coordinate stockroom and loss prevention: know in-stock availability, perform cycle counts, participate in stock takes, and promptly report losses.

Key Requirements

  • •Align with brand style and qualitative standards throughout the sales and after-sales process.
  • •Stay up to date on fashion trends and monitor competitors.
  • •Manage the end-to-end sales process, including welcoming regular customers and understanding their needs.
  • •Ensure accurate use of CRM and customer data for loyalty and after-sales service.
  • •Maintain in-depth knowledge of product categories and support correct product management (cleaning, care, replacement).
Experience:Luxury retail
Skills:Customer satisfactionCommunicationAttention to detailCustomer serviceTeam collaboration
Tech Stack:CRM

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn