Incident Response Manager

FluidStack
San Francisco, New York
Workplace: OnsiteFull timeUSD 300,000 - 400,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Leadership","Cross-functional collaboration"]

Lead incident response for a US region on a 24/7 on-call program, serving as senior incident commander and escalation backstop when incidents rise above responders. Build and develop a team of senior incident responders, set on-call expectations and quality bars, and drive post-incident remediation across detection, response, and infrastructure. Coordinate cross-surface incidents spanning cyber, physical, and OT, and manage executive, legal, and customer communications with disclosure-grade timing.

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FluidStack
FluidStack
2 months ago

Incident Response Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead incident response for a US region on a 24/7 on-call program, serving as senior incident commander and escalation backstop when incidents rise above responders. Build and develop a team of senior incident responders, set on-call expectations and quality bars, and drive post-incident remediation across detection, response, and infrastructure. Coordinate cross-surface incidents spanning cyber, physical, and OT, and manage executive, legal, and customer communications with disclosure-grade timing.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead incidents as a senior incident commander in the on-call rotation and act as escalation backstop when incidents exceed on-call responders.
  • •Own the 24/7 coverage model, rotation discipline, and response SLAs for the US region, keeping the program humane and the bar high.
  • •Build and develop a team of senior incident responders, setting on-call expectations and operating quality standards.
  • •Drive executive, legal, and customer communications during declared incidents, including regulated reporting and disclosure timelines.
  • •Own cross-surface incident collaboration with Physical Security and Data Center Operations and run post-incident reviews to drive remediation to completion.

Pay and Benefits

Salary: USD 300,000 - 400,000 annually
Equity and Bonus:Equity
Perks:RetirementHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •Have led material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors.
  • •Have managed and grown a team of senior responders while staying in the on-call rotation.
  • •Have designed or run a 24/7 on-call program, including coverage models, rotation discipline, SLAs, acknowledgement, and escalation chains.
  • •Be able to move between technical containment and executive, legal, or customer-facing communications during declared incidents.
  • •Have made disclosure-grade calls under regulatory and customer reporting timelines.
Skills:CommunicationLeadershipCross-functional collaboration

Company Brief

FluidStack
Builds and deploys large-scale GPU cloud infrastructure for AI labs, enterprises and governments, providing high-performance AI training and inference capacity and rapid data-center deployment services.
Industry: Cloud Computing
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2017
Glassdoor
Glassdoor: 4.7
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