Member Support Expert - Canada

Alan
Toronto
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Empathy","Problem-solving","Communication","Organization","Adaptability"]

Deliver timely, transparent, and empowering support to Alan members and B2B customers. Build healthcare-systems expertise to maximize value from Alan’s prevention insurance experience, while contributing insights that improve products and services. Own strategic projects to scale care operations in Canada in a high-autonomy role, collaborate closely with Product, Ops, Sales, and Insurance, and mentor more junior Care team members.

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Alan
Alan
1 day ago

Member Support Expert - Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Deliver timely, transparent, and empowering support to Alan members and B2B customers. Build healthcare-systems expertise to maximize value from Alan’s prevention insurance experience, while contributing insights that improve products and services. Own strategic projects to scale care operations in Canada in a high-autonomy role, collaborate closely with Product, Ops, Sales, and Insurance, and mentor more junior Care team members.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional member support that is timely, transparent, and empowering
  • •Develop deep expertise in healthcare systems to assist individual members and B2B customers
  • •Provide insights to improve Alan’s products and services and help with new company onboardings
  • •Collaborate with Product, Ops, Sales, and Insurance to scale care operations in Canada and adapt processes locally
  • •Mentor more junior Care team members and contribute to shipping cross-functional improvements

Key Requirements

  • •3+ years of experience
  • •Excellent and structured written and verbal English communication skills
  • •Strong problem-solving ability and organization/time management skills
  • •Ability to simplify complex topics and communicate clearly
  • •Comfort working in fast-paced, uncertain environments and learning new tools quickly
Experience:3+ years
Skills:EmpathyProblem-solvingCommunicationOrganizationAdaptability
Languages:English
Tech Stack:AI-powered tools

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor