Freshworks

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Customer Success Manager in London accountable for owning post-sale success for mid-market and enterprise customers, acting as a strategic advisor, driving adoption of Freshworks solutions, expanding account plans, and collaborating with cross-functional teams to ensure customer value and renewal. You will build executive relationships, quantify impact, and advocate for customers across Engineering, Product, Sales, and Support.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer as the primary point of contact, define a success plan with deliverables, and ensure clear communication across all activities of the customers’ post-sale journey.
•Work with the Strategic Account Manager to develop Account Plans for all customers, serving as the roadmap for account expansion.
•Collaborate with the Strategic Account Manager to identify and close expansion opportunities within your book of business.
•Coordinate with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs.
•Build credibility and influence with C-level stakeholders by advocating the Customers for Life philosophy and understanding customer goals.

Pay and Benefits

Perks:Health InsurancePensionLearning BudgetGym MembershipCycle To

Key Requirements

•At least 7+ years of Customer Success or related experience in a B2B environment working with Mid Market and Enterprise level customers; background as Solution Engineer, Solution Architect or similar consultative role is a plus.
•Experience presenting technology suite of products within an existing portfolio of accounts and translating customer business/technology needs into technology solutions
•Experience in proactively growing customer relationships while understanding client’s business
•Experience managing a book of business in technology with significant growth in net new opportunities
•Experience working with C-level/SVP-level executives (CIO/CTO preferred) and delivering senior-level presentations

Experience:7+ yearsB2BSaaSEnterprise software

Skills:CommunicationLeadershipRelationship-buildingPresentationNegotiation

Languages:English

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the customer as the primary point of contact, define a success plan with deliverables, and ensure clear communication across all activities of the customers’ post-sale journey.
•Work with the Strategic Account Manager to develop Account Plans for all customers, serving as the roadmap for account expansion.
•Collaborate with the Strategic Account Manager to identify and close expansion opportunities within your book of business.
•Coordinate with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs.
•Build credibility and influence with C-level stakeholders by advocating the Customers for Life philosophy and understanding customer goals.

Pay and Benefits

Perks:Health InsurancePensionLearning BudgetGym MembershipCycle To

Key Requirements

•At least 7+ years of Customer Success or related experience in a B2B environment working with Mid Market and Enterprise level customers; background as Solution Engineer, Solution Architect or similar consultative role is a plus.
•Experience presenting technology suite of products within an existing portfolio of accounts and translating customer business/technology needs into technology solutions
•Experience in proactively growing customer relationships while understanding client’s business
•Experience managing a book of business in technology with significant growth in net new opportunities
•Experience working with C-level/SVP-level executives (CIO/CTO preferred) and delivering senior-level presentations

Experience:7+ yearsB2BSaaSEnterprise software

Skills:CommunicationLeadershipRelationship-buildingPresentationNegotiation

Languages:English

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor