Relationship Manager- Priority Banking

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: certificationSkills: ["Client relationship building","Sales","Cross-selling","Risk evaluation","Training & presentation"]

Attract, deepen, and grow relationships with affluent Priority Banking clients by generating new business, converting leads, and driving cross-sell and up-sell of ADIB retail products. You’ll coordinate referrals to other channels, ensure Priority Banking service delivery across branches, monitor customer satisfaction and retention, and support credit application reviews and risk mitigation through proper documentation and continuous process improvements.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Relationship Manager- Priority Banking

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Attract, deepen, and grow relationships with affluent Priority Banking clients by generating new business, converting leads, and driving cross-sell and up-sell of ADIB retail products. You’ll coordinate referrals to other channels, ensure Priority Banking service delivery across branches, monitor customer satisfaction and retention, and support credit application reviews and risk mitigation through proper documentation and continuous process improvements.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Generate new business through out marketing activities, gold center contacts, and existing networks while acquiring new-to-bank customers.
  • •Increase team revenue and productivity through cross-selling and up-selling; convert inbound and outbound leads.
  • •Implement Priority Banking services across surrounding branches and make referrals to other channels based on customer needs.
  • •Monitor service levels for customer satisfaction and drive retention, including involvement in complaint resolution, account closures, and inquiries.
  • •Review credit applications, adhere to processes and documentation requirements, and proactively identify trends of errors to improve procedures.

Key Requirements

  • •University degree or a recognized professional certificate.
  • •3+ years’ experience in financial analysis, financial markets, investment, wealth management, or financial planning.
  • •Detailed knowledge of ADIB’s Retail Banking products and services (including Retail Credit & Operational Policies & Procedures).
  • •Experience in sales, product development, or wealth advisory to priority banking customers/HNIs.
  • •Minimum 5 years of related banking experience in the UAE, with UAE financial rules/regulations knowledge and ability to lead a team of professionals.
Experience:5+ yearsBankingRetail bankingWealth managementInvestmentUAEHNIs
Education:Certification / Diploma
Skills:Client relationship buildingSalesCross-sellingRisk evaluationTraining & presentation
Certifications:UAE Financial Rules & Regulations CertificationInternational Certificate in Wealth and Investment Management (Level 3)Risk in Financial Services CertificationInternational Certificate in Advanced Wealth Management (Level 4)

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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