Customer Account Manager

Harness
Chicago, Dallas
Workplace: RemoteFull timeUSD 123,000 - 137,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship-building","Analytical skills","Communication","Project management"]

Own the end-to-end customer journey for a portfolio of accounts, serving as the trusted advisor from onboarding through implementation, adoption, and value realization. Build customer success plans aligned to business goals, program-manage multi-workstream implementations, and drive weekly engagement cadence with proactive risk management. Partner closely with engineering, security, and executive stakeholders to increase product adoption, maintain customer health, and run ROI-focused business reviews.

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FursaFursa
Harness
Harness
3 days ago

Customer Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for a portfolio of accounts, serving as the trusted advisor from onboarding through implementation, adoption, and value realization. Build customer success plans aligned to business goals, program-manage multi-workstream implementations, and drive weekly engagement cadence with proactive risk management. Partner closely with engineering, security, and executive stakeholders to increase product adoption, maintain customer health, and run ROI-focused business reviews.
Location: Chicago, Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end customer journey from onboarding and implementation through adoption and value realization as the primary point of contact.
  • •Build and execute customer success plans tying Harness capabilities to customer business goals and track measurable progress.
  • •Program-manage multi-workstream implementations, including roadmap, milestones, scope, resourcing, and risk coordination with customer and Harness teams.
  • •Lead engagement cadence with weekly status, proactive risk management, clear communication, and ownership of next steps.
  • •Drive product adoption and customer health, resolve risks urgently, and run executive business reviews to showcase ROI and enable deeper adoption.

Pay and Benefits

Salary: USD 123,000 - 137,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceFsaEapParental Leave

Key Requirements

  • •5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
  • •Harness CI/CD/Platform certification and strong working knowledge of modern DevOps practices, able to work confidently with CI/CD, security, and platform engineering teams.
  • •Proven track record driving product adoption and measurable customer outcomes in complex technical environments.
  • •Demonstrated project-management skills leading multi-workstream software implementations.
  • •Proficiency with CRM and customer success/project-management tools (Salesforce, Gainsight, Jira, and similar).
Experience:5+ yearsSaaSDevOps
Education:
Skills:Relationship-buildingAnalytical skillsCommunicationProject management
Certifications:Harness CI/CD/Platform certification
Languages:English
Tech Stack:CI/CDDevOpsSalesforceGainsightJiraCRM

Company Brief

Harness
Provides a continuous delivery and software delivery platform that automates deployment, feature releases, rollbacks, and cloud cost optimization using machine learning to help engineering teams deliver changes quickly and safely.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn