Sales Engineer

Zendesk
Spain
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Writing","Storytelling","Analytical thinking"]

Senior Solutions Consultant at Zendesk leads technical and business discovery, architects AI-driven CX/ES solutions, and drives end-to-end technical engagements across presales cycles. You’ll collaborate with Sales, Product, Engineering, and Customer Success to design scalable, value-driven AI-enabled solutions leveraging Zendesk APIs and cloud platforms, while guiding customers from discovery through pilots and value realization.

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FursaFursa
Zendesk
Zendesk
6 months ago

Sales Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior Solutions Consultant at Zendesk leads technical and business discovery, architects AI-driven CX/ES solutions, and drives end-to-end technical engagements across presales cycles. You’ll collaborate with Sales, Product, Engineering, and Customer Success to design scalable, value-driven AI-enabled solutions leveraging Zendesk APIs and cloud platforms, while guiding customers from discovery through pilots and value realization.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos and proofs of value.
  • •Architect AI-Driven CX & ES Solutions: Translate AI/ML capabilities into clear business narratives for diverse audiences from IT to the C-suite.
  • •Drive Technical Strategy Through the Sales Cycle: Own end-to-end technical engagement from qualification and design through pilot execution, ensuring alignment with goals and compliance.
  • •Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP).
  • •Collaborate & Influence: Work cross-functionally to align customer needs with product roadmap and drive go-to-market strategy.
Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •5+ years presales or solutions consulting experience in SaaS, CX, or enterprise software environments.
  • •Strong knowledge of web/scripting technologies and SaaS architectures.
  • •Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value.
  • •Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX.
  • •Bachelor’s degree or equivalent work experience; willingness to travel
Experience:5+ yearsSaaSCXEnterprise softwareAI
Education:Bachelor's
Skills:CommunicationPresentationWritingStorytellingAnalytical thinking
Languages:English
Tech Stack:AWSAzureGCPZendesk APIsMiddlewareTelephony systemsAINLPLLMsChatGPT

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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