Service Advisor - Goose Island

Lucid Motors
Chicago
Full timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Interpersonal skills","Compassion","Patience","Problem-solving","Communication"]

Serve as the customer-facing point of contact for vehicle service visits, greeting clients, answering calls, and guiding them through the end-to-end service experience. Coordinate check-in and inspections, document concerns and transport damage, and manage work orders alongside technicians and detailers. Provide clear repair explanations, maintain CSI/KPI standards, handle warranty claim rejections, and use DocuSign plus DMS tools for authorization, invoices, and payments.

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Lucid Motors
Lucid Motors
3 days ago

Service Advisor - Goose Island

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Serve as the customer-facing point of contact for vehicle service visits, greeting clients, answering calls, and guiding them through the end-to-end service experience. Coordinate check-in and inspections, document concerns and transport damage, and manage work orders alongside technicians and detailers. Provide clear repair explanations, maintain CSI/KPI standards, handle warranty claim rejections, and use DocuSign plus DMS tools for authorization, invoices, and payments.
Location: Chicago
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed from initial contact through vehicle handover, providing service options with time and cost estimates.
  • •Conduct vehicle check-in processes and inspections, documenting customer concerns, damage, and wear.
  • •Review and revise work orders after technicians and detailers complete tasks, ensuring accurate documentation and time punches.
  • •Manage loaner/transportation needs, including loaner agreements and coordinating rental requests and Lyft rides.
  • •Obtain customer signatures for service authorization and invoices via DocuSign, handle customer payments for repairs, and act as the final QC step before vehicles are returned.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •2-5 years of previous automotive experience in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Strong problem-solving and the ability to creatively think through customer and service issues.
  • •Ability to articulate and document details to support smooth workflow and accurate service processes.
  • •Proficiency with Microsoft Office and the ability to learn proprietary DMS software.
Experience:2-5 yearsAutomotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:Interpersonal skillsCompassionPatienceProblem-solvingCommunication
Licenses:Driver’s license
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn