Dealer Success Manager - Cleveland, OH

Discover Financial
Cleveland
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Customer-centric","Process improvement","Interpersonal skills","Communication","Analytical skills"]

Own dealer adoption and retention for the Navigator Platform by partnering with Area Sales and POD teams to drive cohesive market strategies. Serve as a strategic consultant—providing process expertise, enabling onboarding, troubleshooting product/process issues, and leading ROI conversations with dealer stakeholders. Improve processes aligned to superior customer outcomes, execute an enablement cycle through frequent in-market dealer visits, and contribute to gaining and retaining Navigator Platform subscribers.

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Discover Financial
Discover Financial
3 days ago

Dealer Success Manager - Cleveland, OH

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Last checked: 12 minutes agoStatus: Live

Job Summary

Own dealer adoption and retention for the Navigator Platform by partnering with Area Sales and POD teams to drive cohesive market strategies. Serve as a strategic consultant—providing process expertise, enabling onboarding, troubleshooting product/process issues, and leading ROI conversations with dealer stakeholders. Improve processes aligned to superior customer outcomes, execute an enablement cycle through frequent in-market dealer visits, and contribute to gaining and retaining Navigator Platform subscribers.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute cohesive market strategies and achieve unified sales goals.
  • •Drive superior success for Navigator Platform by owning the customer adoption and retention lifecycle.
  • •Identify and drive process improvements aligned with superior customer outcomes within the Capital One Sales Process.
  • •Provide subject matter expertise, including troubleshooting related to Navigator Platform processes and product.
  • •Lead customer enablement through frequent in-market visits to dealerships and deliver ROI conversations with stakeholders.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of experience in process management.
  • •At least 1 year of experience in relationship management.
  • •Bachelors degree.
  • •2+ years of experience in process management and relationship management.
Experience:1+ years
Education:Bachelor's
Skills:Customer-centricProcess improvementInterpersonal skillsCommunicationAnalytical skills
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn