Dealer.com Performance Manager

AutoTrader.com
Connecticut, Rhode Island, Massachusetts, Delaware, Maine, New Jersey, Maryland, New Hampshire, Vermont, Pennsylvania, New York
Workplace: RemoteFull timeUSD 75,000 - 112,600 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Written communication","Verbal communication","Listening","Problem-solving","Client focus","Self-starter"]

Own client relationships for Dealer.com by driving product utilization, upgrades/harvest opportunities, and revenue retention. Manage a full portfolio of clients with a focus on consultative engagement, virtual and occasional onsite check-ins, and identifying barriers for “at risk” accounts. Monitor account performance and system red flags, recommend actions to improve ROI, and help maintain product knowledge and training for the team.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Dealer.com Performance Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own client relationships for Dealer.com by driving product utilization, upgrades/harvest opportunities, and revenue retention. Manage a full portfolio of clients with a focus on consultative engagement, virtual and occasional onsite check-ins, and identifying barriers for “at risk” accounts. Monitor account performance and system red flags, recommend actions to improve ROI, and help maintain product knowledge and training for the team.
Location: Connecticut, Rhode Island, Massachusetts, Delaware, Maine, New Jersey, Maryland, New Hampshire, Vermont, Pennsylvania, New York
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Manage progress and results of accounts in your portfolio to drive external client and revenue retention.
  • •Build upgrade/harvest revenue opportunities by maintaining client relationships and expanding/upselling product functionality.
  • •Engage with clients through virtual screen shares and occasional onsite visits to increase product utilization and improve client business processes.
  • •Work with “at risk” clients using consultative strategies, identify barriers to objectives, and recommend actions to turn around/retain relationships.
  • •Monitor and analyze account performance, handle system red flags/emergencies, and provide ROI-focused guidance using product knowledge and trainings.
Travel: Medium travel

Pay and Benefits

Salary: USD 75,000 - 112,600 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree in a related discipline plus 4 years of experience in a related field (or an equivalent combination such as a master’s degree with 2 years’ experience).
  • •Valid driver’s license and ability to serve as a safe driver.
  • •4+ years of experience in a retail automotive dealership setting.
  • •4+ years managing digital marketing strategies for a single rooftop or dealer group.
  • •In-depth knowledge of client engagement and experience in retail automotive, with strong ability to use software to track progress toward performance goals.
Experience:Retail automotive dealershipDigital marketingClient engagementSoftware utilization
Education:Bachelor's
Skills:CommunicationWritten communicationVerbal communicationListeningProblem-solvingClient focusSelf-starter
Licenses:Driver's license
Tech Stack:Microsoft suiteScreen share technologiesWeb-based systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn