Technical Support Specialist - Spanish Speaker

Grubtech
Cairo
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Customer service","Problem-solving","Adaptability","Teamwork"]

Customer-focused Technical Support Specialist fluent in Spanish and English, joining the Cairo Operations team to assist F&B and quick commerce customers via calls, chats, and emails. You’ll troubleshoot issues, provide step-by-step guidance, test updates, and relay feedback to product and engineering. Requires strong communication, adaptability, and willingness to work rotating shifts while based in Cairo or nearby.

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FursaFursa
Grubtech
Grubtech
1 year ago

Technical Support Specialist - Spanish Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer-focused Technical Support Specialist fluent in Spanish and English, joining the Cairo Operations team to assist F&B and quick commerce customers via calls, chats, and emails. You’ll troubleshoot issues, provide step-by-step guidance, test updates, and relay feedback to product and engineering. Requires strong communication, adaptability, and willingness to work rotating shifts while based in Cairo or nearby.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Support customers through calls, chats, and emails, resolving issues and ensuring they feel supported.
  • •Troubleshoot problems and provide clear, step-by-step guidance.
  • •Escalate tricky problems to Engineering when needed.
  • •Test new updates before they go live and ensure smooth operation.
  • •Keep internal records accurate and up to date.

Key Requirements

  • •Fluent in Spanish and English (written and spoken).
  • •Strong communication skills and ability to explain complex issues clearly.
  • •Curious, adaptable, and eager to learn.
  • •Comfortable working rotational shifts, including evenings or weekends.
  • •Currently based in Cairo or nearby areas.
Experience:F&BFood-techQuick commerce
Skills:CommunicationCustomer serviceProblem-solvingAdaptabilityTeamwork
Languages:SpanishEnglish
Tech Stack:CRM tools

Company Brief

Grubtech
Grubtech provides a unified commerce SaaS platform (gOnline) that integrates orders, POS, delivery, logistics and analytics for restaurants, cloud kitchens and quick-commerce merchants to streamline operations and scale across markets.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.5
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