Customer Assistant

Waitrose & Partners
London
Workplace: OnsiteFull timeGBP 14.55 - 14.8 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Flexibility","Problem-solving"]

Deliver outstanding customer service in a fast-paced John Lewis shop by guiding customers through their journey, using product knowledge and sales training to support sales and profits, and maintaining excellent shop standards. Work flexibly across the store (till support, stock replenishment, price ticketing, cleanliness) while identifying improvements and helping protect profits through accurate stock counts.

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Waitrose & Partners
Waitrose & Partners
11 hours ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver outstanding customer service in a fast-paced John Lewis shop by guiding customers through their journey, using product knowledge and sales training to support sales and profits, and maintaining excellent shop standards. Work flexibly across the store (till support, stock replenishment, price ticketing, cleanliness) while identifying improvements and helping protect profits through accurate stock counts.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service throughout the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits for the Partnership.
  • •Support shop standards through displays, stock availability, and cleanliness.
  • •Work flexibly across the shop, including till support, stock replenishment, price ticketing, and general shop-keeping tasks.
  • •Identify areas for improvement, implement solutions, and support accurate stock counts to protect profits.

Pay and Benefits

Salary: GBP 14.55 - 14.8 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Put the customer at the heart of everything you do and handle queries confidently.
  • •Flexibility to support the wider team across different shop tasks (till, replenishment, price ticketing, shop-keeping).
  • •Merchandising and product display skills are desirable (experience welcomed but not required).
Skills:Customer serviceCommunicationFlexibilityProblem-solving

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn