Technical Product Support Engineer- HVAC Controls

Trane Technologies
Minnesota
Workplace: HybridFull timeUSD 105,228.33 - 146,720 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Verbal communication","Written communication","Decision-making","Judgment","Teamwork"]

Provide phone, email, and occasional on-site technical support for Trane Building Automation Systems and HVAC equipment controls. Troubleshoot advanced, sensitive product issues, document resolutions, and develop knowledge-base content to reduce future support requests. Support field projects through programming and commissioning, escalate and prioritize defects, and participate in product development testing and service alert creation. Help software application users with permissions, remote access, and defect resolution.

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Trane Technologies
Trane Technologies
4 days ago

Technical Product Support Engineer- HVAC Controls

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide phone, email, and occasional on-site technical support for Trane Building Automation Systems and HVAC equipment controls. Troubleshoot advanced, sensitive product issues, document resolutions, and develop knowledge-base content to reduce future support requests. Support field projects through programming and commissioning, escalate and prioritize defects, and participate in product development testing and service alert creation. Help software application users with permissions, remote access, and defect resolution.
Location: Minnesota
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Support callers with technical problem solving for building automation systems and HVAC controls.
  • •Use software tools for call tracking and knowledge retrieval, and develop expertise for assigned products.
  • •Develop and publish content for a product knowledge database and proactively share knowledge to reduce future support requests.
  • •Assist with field/customer projects, including programming and commissioning.
  • •Author product defects and participate in escalation and prioritization meetings; create software service alerts and support product development testing.

Pay and Benefits

Salary: USD 105,228.33 - 146,720 annually
Perks:Health Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •5+ years of directly applicable HVAC/automation experience.
  • •5+ years troubleshooting building automation protocols (BACnet, Lon, Modbus).
  • •Experience with YABE, Wireshark, and other troubleshooting software tools.
  • •Experience with IP networking (preferred).
  • •Bachelor’s degree in engineering or a closely related technical field (preferred).
Experience:5+ yearsHVACBuilding automationTechnical support
Education:Bachelor's
Skills:Verbal communicationWritten communicationDecision-makingJudgmentTeamwork
Languages:FrenchSpanishPortuguese
Tech Stack:BACnetLonModbusYABEWiresharkJavaC++C#PythonHTMLCSSJavaScriptMicrosoft SQLAzureAWSJIRAZendeskTrane Software (TU)RoverSynchrony

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn