Sales & Service Manager - Southgate Centre

Alo Yoga
Edmonton
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Coaching","Time management","Customer focus","Problem-solving"]

Lead the Sales & Service team at the store to deliver an exceptional guest experience while driving sales performance. You’ll root-cause sales opportunities, oversee daily client relationships, and ensure effective sales floor coverage through coaching, workforce solutions, and selling initiatives. Partner with the General Manager on sales/service strategy, budgets, metrics, and planning, and represent the business in meetings while building talent through recruitment and succession planning.

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Alo Yoga
Alo Yoga
16 hours ago

Sales & Service Manager - Southgate Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Lead the Sales & Service team at the store to deliver an exceptional guest experience while driving sales performance. You’ll root-cause sales opportunities, oversee daily client relationships, and ensure effective sales floor coverage through coaching, workforce solutions, and selling initiatives. Partner with the General Manager on sales/service strategy, budgets, metrics, and planning, and represent the business in meetings while building talent through recruitment and succession planning.
Location: Edmonton
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee the Sales & Service team to deliver an exceptional guest experience by assessing guest connection, providing technical product education, and coaching to address gaps.
  • •Investigate and root-cause sales opportunities, escalating process or system gaps with the General Manager.
  • •Build client relationships daily and ensure effective sales floor coverage through workforce solutions and selling initiatives.
  • •Partner with the General Manager to build and execute store Sales & Service strategy, including budget, reporting, and metrics (e.g., Expenses, Sell-Thru).
  • •Lead people development through accountability, continuous coaching, scheduling, succession planning, and recruitment strategy.

Pay and Benefits

Perks:Employee DiscountGym MembershipHealth InsuranceDentalVision401kClothing Allowance

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Working knowledge of MS Office (Word, Excel and Outlook).
  • •Extraordinary interpersonal and communication skills (verbal and written).
  • •Ability to handle multiple tasks in a changing environment with strong time management and personal accountability.
  • •Physical ability to stand and move for an entire shift and lift/push/carry up to 50 pounds.
Experience:3-5 yearsRetail
Skills:CommunicationCoachingTime managementCustomer focusProblem-solving
Languages:English
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn