APAC Customer Support Agent

Aalto
Sydney
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Ownership","Analytical thinking"]

Join the Customer Support team as the go-to contact for Australian customers across live chat and email, using Intercom to troubleshoot issues, guide users, and resolve problems with help from Product and Tech. Share regional insights, identify and report bugs, and create self-service guides so customers can get the most from the platform. Build cross-time-zone relationships and help expand world-class support in Oceania.

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FursaFursa
Aalto
Aalto
2 days ago

APAC Customer Support Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join the Customer Support team as the go-to contact for Australian customers across live chat and email, using Intercom to troubleshoot issues, guide users, and resolve problems with help from Product and Tech. Share regional insights, identify and report bugs, and create self-service guides so customers can get the most from the platform. Build cross-time-zone relationships and help expand world-class support in Oceania.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide fast, friendly chat and email support for Australian customers.
  • •Troubleshoot issues and partner with Tech and Product teams to resolve them.
  • •Share customer insights and feedback from the Australian region.
  • •Identify and report bugs while keeping customers informed.
  • •Create helpful guides and self-service content.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Solid background in customer support, with a bonus for SaaS experience.
  • •Ownership mindset with motivation to shape a growing region.
  • •Analytical and curious approach to troubleshooting and using technical tools.
  • •Excellent communication skills and ability to collaborate cross-functionally.
  • •Passion for helping people and delivering great customer experiences.
Experience:SaaS
Skills:CommunicationProblem-solvingOwnershipAnalytical thinking
Tech Stack:IntercomLive chatEmail

Company Brief

Aalto
Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.
Industry: Space Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Farnborough, United Kingdom
WebsiteLinkedIn