CRM Manager (Tunis, TN)

Aramex
Tunis
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical Thinking","Attention To Details","Customer Centric Approach","Problem Solving","Project Management"]

Own and optimize CRM strategies that drive customer acquisition, retention, loyalty, and engagement. Manage customer databases and segmentation, ensure data accuracy and compliance, and use analytics to uncover insights and opportunities. Lead CRM platform management (upgrades, troubleshooting, integrations) and coordinate with marketing, sales, customer service, IT, and vendors to align CRM efforts with business goals. Train teams, define loyalty initiatives, track CRM KPIs, and report performance to senior leadership.

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Aramex
Aramex
1 day ago

CRM Manager (Tunis, TN)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own and optimize CRM strategies that drive customer acquisition, retention, loyalty, and engagement. Manage customer databases and segmentation, ensure data accuracy and compliance, and use analytics to uncover insights and opportunities. Lead CRM platform management (upgrades, troubleshooting, integrations) and coordinate with marketing, sales, customer service, IT, and vendors to align CRM efforts with business goals. Train teams, define loyalty initiatives, track CRM KPIs, and report performance to senior leadership.
Location: Tunis
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and implement CRM strategies to drive acquisition, retention, and loyalty.
  • •Collaborate with marketing, sales, and customer service to develop engagement campaigns and feedback loops.
  • •Manage CRM data accuracy and compliance, including segmentation and automation for personalized communication across channels.
  • •Oversee CRM platform operations—upgrades, troubleshooting, and integrations with other business tools—working with IT and vendors.
  • •Monitor CRM metrics (retention, conversion, campaign effectiveness), provide reports to senior management, and train staff on CRM usage.

Key Requirements

  • •Bachelor’s degree in marketing, Business, IT, or a related field.
  • •5+ years of CRM management experience with a track record improving customer retention and engagement.
  • •Strong knowledge of CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, plus marketing automation tools.
  • •Excellent data analysis skills using customer insights to drive decision-making.
  • •Experience managing customer data for accuracy and compliance with data protection laws.
Experience:5+ years
Education:Bachelor's in marketing, Business, IT, or related field
Skills:Analytical ThinkingAttention To DetailsCustomer Centric ApproachProblem SolvingProject Management
Tech Stack:SalesforceHubSpotMicrosoft DynamicsEmailSMSMarketing automationCRM platform

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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