Customer Support Associate with Swedish & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused"]

Provide voice and non-voice customer support to a telecommunications provider, handling inbound inquiries via phone, email, and chat. Assist with service-related questions including top-ups, SIM activation, roaming usage, and account inquiries. Resolve customer concerns with a focus on first-contact resolution, accurately document interactions, and follow processes while delivering clear, professional, empathetic support on a structured onsite schedule.

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FursaFursa
Sutherland
Sutherland
3 days ago

Customer Support Associate with Swedish & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide voice and non-voice customer support to a telecommunications provider, handling inbound inquiries via phone, email, and chat. Assist with service-related questions including top-ups, SIM activation, roaming usage, and account inquiries. Resolve customer concerns with a focus on first-contact resolution, accurately document interactions, and follow processes while delivering clear, professional, empathetic support on a structured onsite schedule.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone, email, and chat.
  • •Assist customers with service-related questions including top-ups, SIM activation, roaming usage, and general account inquiries.
  • •Resolve customer concerns efficiently and aim for first-contact resolution.
  • •Accurately document customer interactions and follow established processes and procedures.
  • •Provide professional, clear, and empathetic support in every interaction.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceRelocation

Key Requirements

  • •Swedish minimum B2 level.
  • •English minimum B2 level.
  • •Undergraduate, graduate, postgraduate education, or equivalent.
  • •Strong verbal and written communication skills.
  • •Good computer skills and ability to work with multiple systems and Monday to Friday availability from 10:00–19:00.
Experience:Customer serviceBPOTelecommunications
Skills:CommunicationProblem-solvingCustomer-focused
Languages:SwedishEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor