Trane Technologies

1 week ago

Assistant Manager Quality & Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own daily quality hot-job tracking and drive timely resolutions for end users. Report quality issues with supporting data to factory and regional technical support teams, and continuously partner with factory quality to improve quality. Provide technical support across India (on-site and virtual), lead training for key account customers, service teams, customer consultants, and sales teams, and coordinate OEM warranty/out-of-warranty support while managing escalations.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Track quality hot jobs daily and prepare effective solutions to end users.
•Report quality issues with necessary data to factory and regional technical support teams and obtain appropriate solutions.
•Continuously engage with factory quality teams to improve quality.
•Provide technical support across India (on-site and virtual), including on-site intervention during escalations.
•Train key account customers and internal teams (service team, customer consultants, sales teams), including monitoring and reporting COPQ and coordinating OEM support.

Travel: Medium travel

Key Requirements

•Track quality hot jobs daily and prepare effective solutions for end users.
•Report quality issues using necessary data to factory and regional technical support teams to obtain appropriate solutions.
•Engage continuously with factory quality teams to improve overall quality and monitor epidemic quality issues for OEM components.
•Impart training to key account customers across India and provide on-the-job training during major overhauls/interventions.
•Coordinate with local drive OEMs for warranty and out-of-warranty service support and guide local service vendors and suppliers on SOP and Trane standards.

Skills:Customer focusProblem-solvingStakeholder management

Tech Stack:API

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Trane Technologies

1 week ago

Assistant Manager Quality & Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Track quality hot jobs daily and prepare effective solutions to end users.
•Report quality issues with necessary data to factory and regional technical support teams and obtain appropriate solutions.
•Continuously engage with factory quality teams to improve quality.
•Provide technical support across India (on-site and virtual), including on-site intervention during escalations.
•Train key account customers and internal teams (service team, customer consultants, sales teams), including monitoring and reporting COPQ and coordinating OEM support.

Travel: Medium travel

Key Requirements

•Track quality hot jobs daily and prepare effective solutions for end users.
•Report quality issues using necessary data to factory and regional technical support teams to obtain appropriate solutions.
•Engage continuously with factory quality teams to improve overall quality and monitor epidemic quality issues for OEM components.
•Impart training to key account customers across India and provide on-the-job training during major overhauls/interventions.
•Coordinate with local drive OEMs for warranty and out-of-warranty service support and guide local service vendors and suppliers on SOP and Trane standards.

Skills:Customer focusProblem-solvingStakeholder management

Tech Stack:API

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn