Assistant Manager Quality & Technical Support

Trane Technologies
Gurugram
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Problem-solving","Stakeholder management"]

Own daily quality hot-job tracking and drive timely resolutions for end users. Report quality issues with supporting data to factory and regional technical support teams, and continuously partner with factory quality to improve quality. Provide technical support across India (on-site and virtual), lead training for key account customers, service teams, customer consultants, and sales teams, and coordinate OEM warranty/out-of-warranty support while managing escalations.

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Trane Technologies
Trane Technologies
1 month ago

Assistant Manager Quality & Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own daily quality hot-job tracking and drive timely resolutions for end users. Report quality issues with supporting data to factory and regional technical support teams, and continuously partner with factory quality to improve quality. Provide technical support across India (on-site and virtual), lead training for key account customers, service teams, customer consultants, and sales teams, and coordinate OEM warranty/out-of-warranty support while managing escalations.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Track quality hot jobs daily and prepare effective solutions to end users.
  • •Report quality issues with necessary data to factory and regional technical support teams and obtain appropriate solutions.
  • •Continuously engage with factory quality teams to improve quality.
  • •Provide technical support across India (on-site and virtual), including on-site intervention during escalations.
  • •Train key account customers and internal teams (service team, customer consultants, sales teams), including monitoring and reporting COPQ and coordinating OEM support.
Travel: Medium travel

Key Requirements

  • •Track quality hot jobs daily and prepare effective solutions for end users.
  • •Report quality issues using necessary data to factory and regional technical support teams to obtain appropriate solutions.
  • •Engage continuously with factory quality teams to improve overall quality and monitor epidemic quality issues for OEM components.
  • •Impart training to key account customers across India and provide on-the-job training during major overhauls/interventions.
  • •Coordinate with local drive OEMs for warranty and out-of-warranty service support and guide local service vendors and suppliers on SOP and Trane standards.
Skills:Customer focusProblem-solvingStakeholder management
Tech Stack:API

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn