Fortinet

1 month ago

Staff Technical Support Engineer (FortiSIEM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Technical Staff Support Engineer for FortiSIEM, delivering advanced enterprise-level troubleshooting and case management. You will handle Linux/Windows administration, virtualization, and network/security topics in a customer-facing role, perform live production troubleshooting, document issues, and contribute knowledge articles while supporting on-site Fortinet environments.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide technical support for FortiSIEM customers via phone, email, and ticket system, handling cases through full lifecycle including troubleshooting and analysis
•Analyze configuration, deployment topology, FortiSIEM logs, and reproduce customer environments in-house to identify solutions
•Escalate to senior engineers when necessary and manage customer expectations while maintaining quality service
•Conduct on-call weekend support as scheduled and ensure timely incident response under pressure
•Document product interoperability issues and author knowledgebase articles to assist future cases

Pay and Benefits

Salary: USD 110,000 - 134,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

•Strong background in Linux and Windows administration for enterprise environments (RHEL, Ubuntu, Rocky, SUSE; Windows Server 2016-2025)
•Enterprise-level experience with virtualization technologies (Proxmox, KVM, Nutanix, Xen, VMware vSphere/ESXi, Hyper-V)
•Solid understanding of OSI layers, TCP/IP networking, routing/switching fundamentals, firewalls, VPN technologies
•Knowledge of SIEM concepts and security/compliance practices; experience with FortiSIEM or similar platforms is a plus
•Ability to perform live troubleshooting, reproduce customer environments in lab setups, and write knowledge base articles

Experience:CybersecuritySIEMEnterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementDocumentation

Languages:English

Tech Stack:LinuxWindowsRHELUbuntuRockySUSEProxmoxKVMNutanixXenVMwareHyper-VElasticsearchClickhouseAWSAzureGCPBashPythonPowerShell

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Staff Technical Support Engineer (FortiSIEM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Provide technical support for FortiSIEM customers via phone, email, and ticket system, handling cases through full lifecycle including troubleshooting and analysis
•Analyze configuration, deployment topology, FortiSIEM logs, and reproduce customer environments in-house to identify solutions
•Escalate to senior engineers when necessary and manage customer expectations while maintaining quality service
•Conduct on-call weekend support as scheduled and ensure timely incident response under pressure
•Document product interoperability issues and author knowledgebase articles to assist future cases

Pay and Benefits

Salary: USD 110,000 - 134,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

•Strong background in Linux and Windows administration for enterprise environments (RHEL, Ubuntu, Rocky, SUSE; Windows Server 2016-2025)
•Enterprise-level experience with virtualization technologies (Proxmox, KVM, Nutanix, Xen, VMware vSphere/ESXi, Hyper-V)
•Solid understanding of OSI layers, TCP/IP networking, routing/switching fundamentals, firewalls, VPN technologies
•Knowledge of SIEM concepts and security/compliance practices; experience with FortiSIEM or similar platforms is a plus
•Ability to perform live troubleshooting, reproduce customer environments in lab setups, and write knowledge base articles

Experience:CybersecuritySIEMEnterprise IT

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkTime managementDocumentation

Languages:English

Tech Stack:LinuxWindowsRHELUbuntuRockySUSEProxmoxKVMNutanixXenVMwareHyper-VElasticsearchClickhouseAWSAzureGCPBashPythonPowerShell

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn