Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 32.15 hourlyFunction: Sales0Skills: ["Communication","Customer service","Consultative selling","Organization","Problem-solving"]

Serve as a trusted counter sales advisor to plumbing and HVAC contractor customers. Proactively engage customers in person, by phone, and via email to understand needs, apply product expertise, and recommend parts and solutions. Drive revenue through upselling and cross-selling, process accurate transactions, and manage special orders and back-orders using catalogs and manufacturer databases. Maintain an organized counter environment and support inventory tasks while following safety regulations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor to plumbing and HVAC contractor customers. Proactively engage customers in person, by phone, and via email to understand needs, apply product expertise, and recommend parts and solutions. Drive revenue through upselling and cross-selling, process accurate transactions, and manage special orders and back-orders using catalogs and manufacturer databases. Maintain an organized counter environment and support inventory tasks while following safety regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Proactively engage customers at the counter, by phone, and via email to understand needs and recommend solutions.
  • •Provide product expertise by learning and applying plumbing, HVAC, and related product knowledge to guide purchasing decisions.
  • •Grow sales by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information while processing transactions efficiently.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; assist with inventory management and maintain a professional counter environment while adhering to safety regulations.

Pay and Benefits

Salary: USD 15 - 32.15 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kParental Leave

Key Requirements

  • •0–3 years of experience in customer service or sales, with plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated and able to thrive in a fast-paced environment with strong organizational skills and multi-tasking ability.
  • •Digital literacy to learn new systems quickly, plus ability to lift up to 50 lbs and stand for extended periods.
Skills:CommunicationCustomer serviceConsultative sellingOrganizationProblem-solving

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn