Appdirect

3 weeks ago

Customer Success Manager - Premium Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support a senior Customer Success Manager on a premier enterprise portfolio by handling day-to-day operational work, managing a shared inbox, and triaging client requests. Pull and format reports from a proprietary CRM tool and Google Sheets, and deliver insights to the team and clients. Conduct partner and publisher outreach, recruit new partners to grow client programs, and help build playbooks like templates and metric dashboards.

Location: El Salvador

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Handle day-to-day operational tasks for a senior Customer Success Manager on a premier-tier enterprise client portfolio.
•Manage a shared inbox, triage incoming requests, and ensure issues are resolved without gaps for large enterprise accounts.
•Pull, organize, and format data reports from a proprietary CRM tool and Google Sheets for delivery to the team and clients.
•Conduct partner and publisher outreach by researching and recruiting new partners within and outside the network.
•Help build team playbooks, including reporting templates, outreach trackers, and client metric dashboards, and coordinate on priorities with the Network Success Manager.

Key Requirements

•Experience in customer service, client support, or account coordination, ideally in software, SaaS, telecom, or a digital/online industry.
•Strong proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office for organizing and presenting data.
•Comfort working with CRM or admin tools and willingness to learn proprietary platforms quickly.
•Familiarity with data analysis or reporting, including reading datasets, spotting patterns, and summarizing findings clearly.
•Asset: familiarity with AI tools or prompt-based workflows in support of data pulls.

Experience:SaaSTelecomDigital/online

Skills:CommunicationProactivenessService-mindedAdaptabilityDetail-oriented

Languages:English

Tech Stack:SlackGoogle WorkspaceGoogle DocsGoogle SheetsGoogle SlidesMicrosoft OfficeCRMAI tools

Company Brief

Appdirect

Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Appdirect

3 weeks ago

Customer Success Manager - Premium Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: El Salvador

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Handle day-to-day operational tasks for a senior Customer Success Manager on a premier-tier enterprise client portfolio.
•Manage a shared inbox, triage incoming requests, and ensure issues are resolved without gaps for large enterprise accounts.
•Pull, organize, and format data reports from a proprietary CRM tool and Google Sheets for delivery to the team and clients.
•Conduct partner and publisher outreach by researching and recruiting new partners within and outside the network.
•Help build team playbooks, including reporting templates, outreach trackers, and client metric dashboards, and coordinate on priorities with the Network Success Manager.

Key Requirements

•Experience in customer service, client support, or account coordination, ideally in software, SaaS, telecom, or a digital/online industry.
•Strong proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office for organizing and presenting data.
•Comfort working with CRM or admin tools and willingness to learn proprietary platforms quickly.
•Familiarity with data analysis or reporting, including reading datasets, spotting patterns, and summarizing findings clearly.
•Asset: familiarity with AI tools or prompt-based workflows in support of data pulls.

Experience:SaaSTelecomDigital/online

Skills:CommunicationProactivenessService-mindedAdaptabilityDetail-oriented

Languages:English

Tech Stack:SlackGoogle WorkspaceGoogle DocsGoogle SheetsGoogle SlidesMicrosoft OfficeCRMAI tools

Company Brief

Appdirect

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn