Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

Discover Financial
Richmond, Chicago
Workplace: HybridFull timeUSD 164,800 - 188,100 annuallyFunction: Legal, Risk & ComplianceExperience: 3+ yearsEducation: professionalSkills: ["Attention to detail","Communication","Analytical skills","Organizational skills","Teamwork"]

Lead legal support for consumer complaint responses across the U.S. credit card business, serving as an initial point of contact for compliance and business partners. Provide counsel on disputes, billing issues, and fraud indicators, and help investigate complaints to craft appropriate written responses. Coordinate resolution of compliance and operational errors, assess legal risk tied to credit card products, and communicate trends across legal, compliance, and business teams to support proactive dispute prevention.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 month ago

Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead legal support for consumer complaint responses across the U.S. credit card business, serving as an initial point of contact for compliance and business partners. Provide counsel on disputes, billing issues, and fraud indicators, and help investigate complaints to craft appropriate written responses. Coordinate resolution of compliance and operational errors, assess legal risk tied to credit card products, and communicate trends across legal, compliance, and business teams to support proactive dispute prevention.
Location: Richmond, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Provide legal advice and support on responses to customer complaints and disputes
  • •Work with compliance and business partners to investigate consumer complaints and develop appropriate written responses
  • •Identify and coordinate resolution of potential line of business compliance or operational errors
  • •Provide legal advice on standardized responses for recurring complaint types or non-litigation compensation demands
  • •Assess and communicate legal risks related to Capital One credit card products and help share litigation and regulatory trends

Pay and Benefits

Salary: USD 164,800 - 188,100 annually

Key Requirements

  • •Juris Doctor (JD) from an accredited law school
  • •Active member in good standing of at least one state bar
  • •At least 3 years of experience as an attorney in a law firm, government agency, military judge advocate, or in-house counsel
  • •4+ years of attorney experience in financial services-related work in a law firm, in-house legal department, and/or government agency
  • •Strong communication and interpersonal skills with strong analytical and organizational skills
Experience:3+ yearsFinancial services
Education:Professional (JD, MD, etc.)
Skills:Attention to detailCommunicationAnalytical skillsOrganizational skillsTeamwork
Licenses:State bar membership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn