Client Solutions Manager - Global Business Solutions - Canada

TikTok
Toronto
Workplace: OnsiteFull timeCAD 60,253 - 89,685 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Client service","Relationship management","Consultative problem-solving","Data analysis","Adaptability"]

Own and grow post-sale advertiser relationships by advising on TikTok solutions, negotiating complex opportunities, and driving revenue through upsell and education. Build consultative strategies using data and analytics, define measurement approaches, and identify optimization opportunities to improve performance. Lead product and campaign education for clients and agencies, troubleshoot escalations, and coach stakeholders to achieve measurable business outcomes.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - Global Business Solutions - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow post-sale advertiser relationships by advising on TikTok solutions, negotiating complex opportunities, and driving revenue through upsell and education. Build consultative strategies using data and analytics, define measurement approaches, and identify optimization opportunities to improve performance. Lead product and campaign education for clients and agencies, troubleshoot escalations, and coach stakeholders to achieve measurable business outcomes.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage and grow post-sale client relationships and revenue for advertisers.
  • •Adapt and recommend TikTok solutions for varying client needs and become an expert on available products.
  • •Drive upsell conversations by educating clients and leading discussions post initial sale.
  • •Define, outline, and oversee measurement strategies to track metrics and deliver results.
  • •Identify optimization opportunities and escalate/troubleshoot issues, consulting and coaching clients and agencies to improve outcomes.

Pay and Benefits

Salary: CAD 60,253 - 89,685 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalRrspParental LeaveDisability CoverageLife InsuranceWellness StipendPaid HolidaysPaid LeaveSick Time

Key Requirements

  • •4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
  • •Proficiency analyzing and using data tools such as Excel and Data Studio.
  • •Strong ability to thrive in a fast-paced, rapidly evolving environment.
  • •Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
  • •Familiarity with measurement frameworks and attribution models.
Experience:4+ yearsAdTechDigital advertisingPerformance advertisingProgrammatic advertisingSocial advertising
Skills:Client serviceRelationship managementConsultative problem-solvingData analysisAdaptability
Tech Stack:ExcelData Studio

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn