SpaceX

4 months ago

Starshield Enterprise Account Manager (Government)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead government-focused enterprise account management for SpaceX Starshield, owning onboarding, ongoing relationship management, and revenue growth from contract signature through long-term retention. Drive customer satisfaction, collect and champion feedback for product development, and coordinate cross-team efforts to scale government accounts and expand revenue while ensuring timely delivery and strong partnerships.

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the primary point of contact to support specific government contracts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on delivering impeccable customer service, building relationships to identify requirements and manage expectations, collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business, and retaining and growing the value of accounts
•As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
•Serve as the team’s internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams
•Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly
•Collaborate with cross-functional teams to ensure alignment on government programs and drive revenue growth across Starshield government accounts

Travel: Low travel

Pay and Benefits

Salary: 110,000 - 150,000 annually

Perks:Health InsuranceVisionDental401kPaid LeaveLife InsuranceEquity

Key Requirements

•Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree
•3+ years of consulting or project management experience
•3+ years of experience working with customers to support a technical product/service
•Active Top Secret or Top Secret SCI clearance preferred; must be willing to pursue a clearance if not already cleared
•Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Experience:GovernmentTelecommunicationsSpace

Education:Bachelor's

Skills:CommunicationNegotiationRelationship managementPresentationEmpathyActive listening

Languages:English

Tech Stack:Starlink

Eligibility

Nationality:US National

Security Clearance:TS/SCI

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

4 months ago

Starshield Enterprise Account Manager (Government)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Washington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as the primary point of contact to support specific government contracts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on delivering impeccable customer service, building relationships to identify requirements and manage expectations, collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business, and retaining and growing the value of accounts
•As an extreme owner of assigned government accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
•Serve as the team’s internal expert on the government accounts vertical, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams
•Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly
•Collaborate with cross-functional teams to ensure alignment on government programs and drive revenue growth across Starshield government accounts

Travel: Low travel

Pay and Benefits

Salary: 110,000 - 150,000 annually

Perks:Health InsuranceVisionDental401kPaid LeaveLife InsuranceEquity

Key Requirements

•Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree
•3+ years of consulting or project management experience
•3+ years of experience working with customers to support a technical product/service
•Active Top Secret or Top Secret SCI clearance preferred; must be willing to pursue a clearance if not already cleared
•Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Experience:GovernmentTelecommunicationsSpace

Education:Bachelor's

Skills:CommunicationNegotiationRelationship managementPresentationEmpathyActive listening

Languages:English

Tech Stack:Starlink

Eligibility

Nationality:US National

Security Clearance:TS/SCI

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn